Disputes Manager

3 weeks ago

Malvern, United States BM Technologies, Inc. Full time
Job DescriptionJob Description

BMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact

About The Role

We are seeking an experienced professional to lead our Regulation E department, with a strong focus on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Disputes Team in Fraud Prevention & Investigations at BMTX under the direction of the SVP, Fraud Prevention & Investigations.

Primary & Essential Responsibilities

  • Oversee all aspects of Regulation E compliance and dispute resolution
  • Develop and implement strategies to detect and prevent fraudulent claims
  • Manage a team of analysts and investigators
  • Stay current with regulatory changes and industry best practices
  • Collaborate with other departments to improve fraud prevention measures
  • Analyze data to identify trends and potential areas of risk
  • Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues.
  • Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning.
  • Report on department performance and fraud reduction metrics

Required Skills & Experience

  • Bachelor’s degree in Finance, Business, or related field
  • 5+ years of experience in banking compliance, with focus on Regulation E
  • Strong knowledge of electronic funds transfer regulations and fraud prevention techniques
  • Excellent analytical and problem-solving skills
  • Leadership experience and ability to manage a team effectively
  • Proficiency in data analysis and reporting tools

Preferred Qualifications:

  • Advanced degree or relevant certifications (e.g., CAMS, CFE)
  • Experience with machine learning or AI-driven fraud detection systems

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