Call Center Lead
2 weeks ago
Arhaus was founded in 1986 on a simple idea: Furniture and dcor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.
Title:
Client Services Lead - Level 4
Description:
Providing best-in-class service to all clients, our Client Services Leads - Level 4 act as the voice of Arhaus as they support their team in fielding real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. They also thrive on driving efficiency and results through the members on the team that they lead.This position is located onsite at our Corporate Office in Boston Heights, Ohio.
Schedule: 9:30 AM to 6:00 PM / Rotating Saturdays
Essential Duties & Responsibilities:
- Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations
- Ticket overview (in addition to Level 1 / 2 / 3 as needed) includes but not limited to: BBB Complaint Resolution, Escalations, Direct Actions Requested by Store / Regional Managers
- Able to approve tickets for Level 1 /2 / 3
- Reviews cases in order to determine best possible solution / next steps
- Triages clients through smooth transitions to appropriate team member / department
- Ensure Territory team members are meeting KPI's by strategic planned / unplanned audits
- Overviews one Territory as primary, cross-trained in other Territories to assist in overview as needed
- Source of information for assigned Territory, owning FAQ's and client services knowledge base to ensure accurate and helpful information
- Responsible for the onboarding and training of New Hires within their Territory, and supporting other Territories as needed
- Perform continual coaching and development of Territory team members, including partnering on Annual Performance Reviews
- Partner with Head of Client Services to manage Logistics / Inventory interactions
- Communicates across Client Services team to identify and trouble shoot issues
- Ability to analyze data / metrics in order to identify trends and potential issues, relaying information and potential solutions to Head of Client Services
- Other duties as assigned
- High School diploma or equivalent required
- 3-4+ years' customer-service focused experience, call center environment is required; preference to experience in retail, luxury or hospitality
- 1-2+ years' experience in leading teams / management experience
- Knowledge of SalesForce and STORIS is preferred
- Understanding of computer systems and troubleshooting issues with minimal assistance (proficiency in Microsoft Suite preferred)
- Excellent communication, problem solving and follow up skills
- Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
- Takes on difficult challenges and finds creative solutions
- Demonstrated ability to work independently and within a team
#LI-Onsite
-
Inside Sales Center Supervisor
2 weeks ago
Hudson, Ohio, United States Leaf Home Full timeJob DescriptionJob DescriptionMeet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and...
-
Distribution Center Inventory Clerk
5 days ago
Hudson, Ohio, United States Jo-Ann Fabrics Full timeJOANN Distribution & OMNI Fulfillment Centers utilize optimal processes and the latest technology to create a state-of-the-art inventory distribution system. Here, we control the flow of product to our entire network of stores. Our Team Members focus on quality and efficiency to ensure that JOANN products -from fabrics to frames -are delivered safely to our...
-
Unit Supervisor
2 weeks ago
Hudson, Ohio, United States Universal Screen Arts Inc Full timeUniversal Screen Arts, Inc. is a leading omnichannel retail company committed to strengthening the connections between our customers and their loved ones by delivering Comfort and Joy through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or...
-
Customer Care Associate
2 weeks ago
Hudson, Ohio, United States Leaf Home Full timeAt Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find...
-
Seasonal Customer Service Resolution Specialists
2 weeks ago
Hudson, Ohio, United States Universal Screen Arts Full timeWe have immediate openings for SEASONAL CUSTOMER SERVICE RESOLUTION SPECIALISTS. The Resolution Specialist will contact customers to address issues with their pending orders, while being cross-trained to assist in other support areas of the Contact Center. Full-time hours on day shift are Monday through Saturday, with one weekday and each Sunday scheduled...
-
Collections Specialist
2 weeks ago
Hudson, Ohio, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH has an immediate opening for a Collections Specialist in Streetsboro. This is a great opportunity for any qualified candidate with an accounting/customer service background that is looking to advance their skillset into a rewarding career.This contract to hire position will put the Collections Specialist in a role where they...
-
Appointment Setter
2 weeks ago
Hudson, Ohio, United States Leaf Home Full timeAt Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to making each home safer and more livable. In addition to serving...
-
Supervisor - Distribution Warehouse
4 weeks ago
Hudson, Ohio, United States Grainger Full timeAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers,...
-
Senior Vice President
2 weeks ago
Hudson, Ohio, United States HMSHost Full timeWith a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Free parking and onsite fitness center Wellbeing Support Program Training and exciting career growth...
-
Optum Unity Health Family
2 weeks ago
Hudson, Ohio, United States UnitedHealth Group Full timeMultiple Locations, OHFamily / Internal Medicine Physicians - Primary CareFor those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.As a part of the OptumCare network, Unity Health...
-
IT System Administrator
2 weeks ago
Hudson, Ohio, United States Universal Screen Arts Full timeJob Type Full-time Description Universal Screen Arts, Inc. is a leading online retailer and mail-order catalog company committed to strengthening the connections between our customers and their loved ones by delivering "Comfort and Joy" through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up...
-
Regional Field Recruiter
2 weeks ago
Hudson, Ohio, United States Leaf Home Full timeJob DescriptionJob DescriptionMeet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consumers worried about the cost and effort of home maintenance, we focus on delivering remarkable, end-to-end experiences. Trusted by more than 1 million homeowners across US and...
-
PLEX ERP Consultant
2 weeks ago
Hudson, Ohio, United States Black Diamond Networks Full timeMy client implemented a system called Plex as it was a good option for the manufacturing practices. They would like a consultant to help them with getting Plex set up for their ERP/MRP initiatives as they are gearing up to sale products. Currently Plex is being used for Finance, AP, and AR. The consultant would also determine whether or not Plex is an...
-
Manual Machinist
2 weeks ago
Hudson, Ohio, United States DXP Enterprises Full timeJoin us in our mission! At DXP, we are deeply committed to providing top-notch solutions for our industrial clients. With a history dating back to 1908, we take pride in offering unparalleled customer service, expertly handling product distribution and technical services with both individual pride and teamwork. Throughout your journey with us, we will...
-
Call Center Representative
4 weeks ago
Hudson, United States Fleet Response Full timeJob DescriptionJob Description*$500 Sign On BONUS for Fleet Response’s Call Center* Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an...
-
Call Center Rep
4 weeks ago
Hudson, United States Leaf Home Full timeAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to...
-
Inbound Call Center
4 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeCall Center - 1st and 2nd shift Onsite - Hudson, OH Contract to Hire $16/hr Free Parking Business Casual Dress1st Shifts - 7a-4p, 8a-5p, 9a-6p 2nd shifts - 12p-9p, 1p-10pFlexibility is preferred! Job Summary The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible...
-
Inbound Call Center
4 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCall Center - 1st and 2nd shift Onsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual Dress1st Shifts - 7a-4p, 8a-5p, 9a-6p2nd shifts - 12p-9p, 1p-10pFlexibility is preferred! Job Summary The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and...
-
Inbound Call Center
4 days ago
Hudson, United States Staffing Solutions Enterprises Full timeCall Center - 1st and 2nd shift Onsite - Hudson, OH Contract to Hire $16/hr Free Parking Business Casual Dress1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p 2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be able to work a block of either 1st or 2nd shifts Job Summary The Call Center Representative is responsible for gathering the supports necessary to...
-
Inbound Call Center
2 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeCall Center - 1st and 2nd shift Onsite - Hudson, OH Contract to Hire $16/hr Free Parking Business Casual Dress1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p 2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be able to work a block of either 1st or 2nd shifts Job Summary The Call Center Representative is responsible for gathering the supports necessary to...
-
Inbound Call Center
2 weeks ago
Hudson, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCall Center - 1st and 2nd shift Onsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual Dress1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be able to work a block of either 1st or 2nd shifts Job Summary The Call Center Representative is responsible for gathering...
-
Surgery Center Administrator
2 weeks ago
Hudson, United States Bayonet Point Surgery Center Full timeThis position is incentive eligible. **Introduction**: We are seeking a Surgery Center Administrator with Bayonet Point Surgery Center to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us! **Benefits**: Bayonet Point Surgery...
-
Call Center Customer Service Admin
4 weeks ago
Hudson, United States Leaf Home Full timeAt Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving...
-
Ortho/Spine Surgical Tech Team Lead
2 weeks ago
Hudson, United States Frye Regional Medical Center Full timeJob DescriptionJob SummaryThe OrthoSpine Surgical Tech Team Lead is responsible for coordinating and leading OrthoSpine & Clinical Support Team in providing high-quality patient care. This role involves overseeing the daily operations of OrthoSpine surgery and ensuring compliance with regulatory and quality standards. COMPANY DESCRIPTIONFrye Regional...
-
Contact Center Representative
4 weeks ago
Hudson, United States Leaf Home Full timeAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to...
-
Contact Center Representative
4 weeks ago
Hudson, United States Leaf Home Full timeAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to...
-
Contact Center Representative
4 weeks ago
Hudson, United States Leaf Home Full timeJob DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...
-
Contact Center Representative
3 weeks ago
Hudson, United States Leaf Home Full timeJob DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...
-
Communications Lead
4 weeks ago
Hudson, United States MedFleet, LLC Full timeThe Communications Lead oversees the daily activities within the Communications Center and is directly responsible for the activities of the staff. The Communications Lead has the authority, in the absence of the Communications Supervisor or Communications Manager, to enforce policy and make supervisory decisions affecting the positive outcome of the...
-
Center Director
2 weeks ago
Hudson, United States Kinder Care Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. We pave the way for their lifelong learning...
-
Center Director
4 weeks ago
Hudson, United States KinderCare Learning Companies Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...
-
Center Director
4 weeks ago
Hudson, United States KinderCare Education Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...
-
Lead CT Technologist
4 weeks ago
Hudson, United States HCA Florida Bayonet Point Hospital Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Lead CT Technologist with HCA Florida Bayonet Point Hospital you can be a part of an organization that is devoted to giving back!Sign-on bonus may be available for qualifying candidates. Ask a recruiter for more...
-
Lead CT Technologist
2 weeks ago
Hudson, United States HCA Florida Bayonet Point Hospital Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Lead CT Technologist with HCA Florida Bayonet Point Hospital you can be a part of an organization that is devoted to giving back!Sign-on bonus may be available for qualifying candidates. Ask a recruiter for more...