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Contact Center Representative
4 months ago
At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company.
What’s in it for you?
No Cold Calling –All leads the customer has asked US to contact THEMNo Experience Necessary – desire to win every day is requiredWeekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you makeFree Benefits – Heath, Dental, and Vision are FREE for employees Our company paid plans also offer low co-pays and low deductible too Gym reimbursement is also includedMeals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per mealCasual Dress – Be comfortable while taking with potential customersTraining & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within
Position Summary: Agents are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.
Essential Duties and Responsibilities:
Focus efforts on maximizing lead conversion from initial contact to set appointmentUse learnings from comprehensive training program to successfully set customer leadsInitiate outbound calls for digital advertisement sales leads generatedAnswer inbound calls received through multiple lead generation channels in a prompt and professional fashionServe as initial point of contact for potential customer via phone and emailReview information provided by customer to confirm accuracy, determine availability for in-home sales consultationOvercome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possibleDocument and update customer interaction within customer relationship management (CRM) systemPromote teamwork through consistency, reliability and group cohesiveness
Experience and Minimum Qualifications:
High School Diploma or equivalentAbility to learn sales systems and processes for inside sales centerAbility to juggle various work activitiesAbility to thrive in a fast-paced, high-energy, team-orientedApply active listening skills through the ability to comprehend information presented and respond thoughtfully.Detail-oriented and can focus on the task at hand,Excellent verbal and written communication skills are required for communicating with internal and external partiesHolding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisionProficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
Leaf Home Core Values
Our vision is to continue to be the leading innovator of direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow.
Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
