Inbound Call Center

1 week ago

Hudson, United States Staffing Solutions Enterprises Full time
Call Center - 1st and 2nd shift
Onsite - Hudson, OH
Contract to Hire
$16/hr
Free Parking
Business Casual Dress

1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p
2nd shifts - 12p-9p, 1p-10p

Flexibility is required Must be able to work a block of either 1st or 2nd shifts

Job Summary
The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties. Provides customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR
•Answers calls in a professional manner. Directs all non-rental or claim calls to appropriate department or person. Takes message or forward to voicemail as necessary.
•Talks with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting of an accident or glass claim, and help in receiving roadside assistance. Notifies management immediately of any crucial situation.
•Back up operator calls.
•Obtains all required information from caller and accurately inputs information into computer system.
•Locates nearest rental agency or body shop and provides client/driver with all necessary information.
•Deal with any outside vendor problems/questions as necessary.
•Contacts tow/glass to arrange for tows or glass repair and warm transfers callers.
•Communicates with the client to receive approval for rental upgrades, drop fees or any other request that is outside of client parameters.
•Assists clients/drivers with any questions or problems relating to their car rental or claim. When necessary refers callers to proper department or management for additional assistance.
•Backs up all fax/email claims submitted
•Communicates with all contacts in a highly professional and courteous manner at all times.
•Assist other departments as necessary with projects

Evening Essential Duties and Responsibilities:
•Send loss notices on non-drivable vehicles.
•Handle notifications on serious injuries/fatalities as needed based on client parameters.
•Send assignments to body shops for non-drivable vehicles when necessary.
•If In-house Enterprise Representatives are not available or it's after 4:50pm. Contacts rental car companies to arrange for a rental car and confirms reservations.
•Ensure proper transferring of phone lines
•Making sure office is closed down properly prior to locking up

TO QUALIFY
  • 1+ year experience in an office, customer service, or call center environment.
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Proficient with Microsoft Office Suite or similar software
  • HS Diploma Required
  • Must be 18+ years of age
  • Prolonged periods sitting at a desk and working on a computer


We are excited about this opportunity and you will be too We look forward to hearing from you

#ZR #SSEIND

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