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IT System Administrator
3 months ago
Job Type
Full-time
Description
Universal Screen Arts, Inc. is a leading online retailer and mail-order catalog company committed to strengthening the connections between our customers and their loved ones by delivering "Comfort and Joy" through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution. We are looking for a System Administrator to join our great team
The System Administrator must have a deep and broad knowledge of computer software, hardware, and networks. They are responsible for overall monitoring and maintenance of core infrastructure devices. This position focuses on end user support as well as coordinating with external partners.
Responsibilities include:
- Prioritize and address technical service requests
- Server management and maintenance
- Monitor and maintain network infrastructure
- Enforce security standards and participate in PCI audits
- Coordinate with third party support
- Evaluate processes and procedures to maximize efficiency
Technical Requirements:
- Microsoft 365
- Windows Server
- Microsoft Exchange 2019 Hybrid
- Hyper-V / VMware
- Network management
- Windows and macOS Clients
- Active Directory
- OS and Application Patching
- Group Policy
- MDT/software imaging
- NinjaOne RMM or similar
- CrowdStrike
- KnowBe4
- Bachelor's degree in Information Technology, Computer Science, Business Administration or Management, or commensurate experience
- Three or more years of work experience in a position that involved hardware and software troubleshooting, end-user support, and ticket handling
- Strong ability to think critically and make autonomous decisions
- Excellent written and verbal communications
- Experience assisting remote workforce
- This is a full-time salaried position conducted primarily Mon-Fri 8 am to 5 pm. Forty hour work weeks are a minimum along with availability for after-hours work, on-call rotations and occasional weekend projects when requested or required.
