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Seasonal Customer Service Resolution Specialists

3 months ago

Hudson, Ohio, United States Universal Screen Arts Full time

We have immediate openings for SEASONAL CUSTOMER SERVICE RESOLUTION SPECIALISTS. The Resolution Specialist will contact customers to address issues with their pending orders, while being cross-trained to assist in other support areas of the Contact Center.

Full-time hours on day shift are Monday through Saturday, with one weekday and each Sunday scheduled off. A pre-employment background check will be required prior to start.

Essential Duties and Responsibilities:

  • Resolve pending orders in various holding areas.
  • Communicate pricing and catalog errors or problems to supervisor.
  • Assist and cross-train in other functional areas of the Contact Center, as needed; including, but not limited to mail scanning and verification, and creating return labels on 3rd-party platform, to ensure proper coverage within the Contact Center.
  • Adhere to set policies and procedures.
  • Adhere to phone guidelines for quality and information accuracy.
  • Adhere to call center break and lunch schedule.
  • Basic computer skills (Microsoft Office, email, etc.)
  • Typing accuracy and minimum speed of 40 wpm
  • Great listening skills
  • Self-motivation, empathy, and patience
  • Flexible
  • Problem recognition and resolution
  • Negotiation skills

Apply today for immediate consideration

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