Call Center Representative

4 months ago

Hudson, United States Fleet Response Full time
Job DescriptionJob Description

*$500 Sign On BONUS for Fleet Response’s Call Center*

Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created from mutual trust and respect, coupled with a commitment to diversity, equity & inclusion

Our commitment to diversity, equity & inclusion aligns with our corporate values and is supported at the highest levels in the Company. Diversity helps to drive new business, fuel innovation, and attract and retain the best employees. It makes a difference in the workplace, marketplace, and community advancing the way we live and work.

Are you interested in joining a fast growing and customer focused company that is constantly rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling that you belong to a team? If so, you would be perfect for Fleet Response.

Fleet Response specializes in providing services to corporations who self-insure physical damages to their fleets. Built from an insurance background with an eye for detail, Fleet Response prides itself on offering a variety of customized services to all our clients.

Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative. The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties.

Additional Benefits:

We offer a best-in-class benefits package including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability and several voluntary benefit options, Eligibility for 90 Day Bonus and Eligibility for Sign On Bonus.

Job Summary

Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative. The Call Center Representative is responsible for gathering the supports necessary to complete a subrogation demand and reporting to responsible parties. Provides customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.

Essential Duties and Responsibilities: Including the following, other duties may be assigned.

  • Answers calls in a professional manner. Directs all non-rental or claim calls to appropriate department or person. Takes message or forward to voicemail as necessary.
  • Talks with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting of an accident or glass claim, and help in receiving roadside assistance. Notifies management immediately of any crucial situation.
  • Back up operator calls.
  • Obtains all required information from caller and accurately inputs information into computer system.
  • Locates nearest rental agency or body shop and provides client/driver with all necessary information.
  • Deal with any outside vendor problems/questions as necessary.
  • Contacts tow/glass to arrange for tows or glass repair and warm transfers callers.
  • Communicates with the client to receive approval for rental upgrades, drop fees or any other request that is outside of client parameters.
  • Assists clients/drivers with any questions or problems relating to their car rental or claim. When necessary refers callers to proper department or management for additional assistance.
  • Backs up all fax/email claims submitted
  • Communicates with all contacts in a highly professional and courteous manner at all times.
  • Assist other departments as necessary with projects

Evening Essential Duties and Responsibilities:

  • Send loss notices on non-drivable vehicles.
  • Handle notifications on serious injuries/fatalities as needed based on client parameters.
  • Send assignments to body shops for non-drivable vehicles when necessary.
  • If In-house Enterprise Representatives are not available or it’s after 4:50pm. Contacts rental car companies to arrange for a rental car and confirms reservations.
  • Ensure proper transferring of phone lines
  • Making sure office is closed down properly prior to locking up

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED): or minimum six months related experience and/or training; or equivalent combination of education and experience. Prior customer service, call center, and/or car rental experience preferred.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

TECHNICAL SKILLS: Ability to use the computer to access e-mail and the internet and basic Windows skills.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Schedule

Throughout the training period, your schedule may vary contingent upon your trainer’s shift. Following your training period, you will be officially assigned a shift. Initially, this position requires full in-office presence for the first 90 days - however, hybrid schedules may become available after this initial period. Occasionally, mandatory overtime is required.

About Fleet Response

Fleet Response provides claims management, accident management, driver safety training, subrogation services with a focus on customers and technology Built from an insurance background, we helped to create today’s risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation.

  • Call Center Representative

    2 weeks ago

    Hudson, United States Fleet Response Full time

    *$500 Sign On BONUS for Fleet Response’s Call Center* Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an environment that fosters opportunity, integrity, and excellence. Our mission would not be possible without an environment that is created...

  • Call Center Representative

    4 weeks ago

    Hudson, United States Leaf Home Full time

    At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find...

  • Call Center Representative

    1 month ago

    Hudson, United States Arhaus Full time

    Providing best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our clients. This role is located...

  • Inbound Call Center

    1 month ago

    Hudson, United States Staffing Solutions Enterprises Full time

    Call Center - 1st and 2nd shift Onsite - Hudson, OH Contract to Hire $16/hr Free Parking Business Casual Dress 9/17 start 1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p 2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be flexible to work any of the shifts. *1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED* Job Summary The Call Center Representative is...

  • Inbound Call Center

    1 month ago

    Hudson, United States Staffing Solutions Enterprises Full time

    Job DescriptionJob DescriptionCall Center - 1st and 2nd shiftOnsite - Hudson, OHContract to Hire $16/hrFree ParkingBusiness Casual Dress9/17 start 1st Shifts - 7a-4p, 8a-5p, 9a-6p, 10a-7p2nd shifts - 12p-9p, 1p-10pFlexibility is required! Must be flexible to work any of the shifts.*1ST SHIFT ONLY CANDIDATES WILL NOT BE CONSIDERED* Job Summary The Call Center...

  • Call Center Rep

    3 weeks ago

    Hudson, United States Leaf Home Full time

    At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find...

  • Contact Center Representative

    2 months ago

    Hudson, United States Leaf Home Full time

    Job DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...

  • Contact Center Representative

    4 months ago

    Hudson, United States Leaf Home Full time

    Job DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...

  • Contact Center Representative

    4 months ago

    Hudson, United States Leaf Home Full time

    At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to...

  • Call Center Rep LHSS 2nd Shift

    4 weeks ago

    Hudson, United States Leaf Home Full time

    Job DescriptionJob Description***THE SCHEDULE FOR THIS POSITION IS 1:30PM TO 10PM, MONDAY THROUGH WEDNESDAY AND 11:30AM TO 8PM ON SATURDAY AND SUNDAY***At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four...

  • Call Center Rep LHSS 2nd Shift

    4 weeks ago

    Hudson, United States Leaf Home Full time

    Job DescriptionJob Description***THE SCHEDULE FOR THIS POSITION IS 1:30PM TO 10PM, MONDAY THROUGH WEDNESDAY AND 11:30AM TO 8PM ON SATURDAY AND SUNDAY***At Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four...

  • Contact Center Representative

    2 days ago

    Hudson, United States Leaf Home Full time

    Job DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...

  • Customer Service Representative

    3 days ago

    Hudson, Ohio, United States Fleet Response Full time

    Job Title: Call Center RepresentativeFleet Response is seeking a highly skilled and customer-focused Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and drivers, ensuring their needs are met and exceeded.Key Responsibilities:Answer calls in a...

  • Customer Service Representative

    2 weeks ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Representative **About the Role** As a Customer Service Representative at Uline, you will be the face of our company, providing exceptional service to our customers. You will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. Your excellent communication skills will...

  • Customer Service Representative

    2 weeks ago

    Hudson, Ohio, United States Staffing Solutions Enterprises Full time

    Job SummaryThe Call Center Representative is responsible for providing exceptional customer service to clients/drivers by answering calls and recording interviews into the computer or directing callers to appropriate departments.Key ResponsibilitiesAnswer calls in a professional manner and direct non-rental or claim calls to the appropriate department or...

  • Customer Service Representative

    9 hours ago

    Hudson, United States Leaf Home Water Solutions Full time

    Unlock Your Potential with Leaf Home SolutionsWe are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at Leaf Home Solutions. As a key member of our call center, you will play a vital role in delivering exceptional customer experiences and driving sales growth.About the Role:As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Hudson, Ohio, United States Staffing Solutions Enterprises Full time

    Job SummaryThe Call Center Representative is responsible for providing exceptional customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.Key Responsibilities:Answer Calls: Respond to customer inquiries in a professional manner, directing non-rental or claim calls...

  • Customer Service Representative

    2 weeks ago

    Hudson, Ohio, United States EverStaff Full time

    EverStaff is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to clients/drivers, answering calls, and resolving issues in a timely and professional manner. **Key Responsibilities:** * Respond to client calls and provide assistance...

  • Patient Access Representative-PRN

    4 months ago

    Hudson, United States Frye Regional Medical Center Full time

    Job Summary In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing. COMPANY DESCRIPTION Frye Regional Medical Center, located in the beautiful foothills of...

  • Customer Service Representative

    4 months ago

    Hudson, United States LeafFilter North Full time

    ** Customer Service Representative** **Job Category****:** Call Center **Requisition Number****:** CUSTO013066 Showing 1 location **Job Details** **Description** At Leaf Home Solutions people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference both to the homeowners we support and the staff thats at...