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Program Support Coordinator

3 months ago

Louisville, Kentucky, United States ConnectMed360 Full time
ConnectMed360 seeking Program Support Coordinator - Pharmacy Technicians to support our Patient Services office located in Louisville, KY.

This position is a Full-Time position, with shifts available either Monday - Friday with shifts varying from 8am - 4:30pm, 9am to 5:30, 9:30am to 6 pm, or 11:30am to 8pm EST.

We offer quarterly incentive bonuses with plenty of growth opportunities Hybrid / remote workstyle.
It's an opportunity to connect and care for our patients, providers, communities and each other.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

ConnectMed360 is a unique model creating customized patient support programs that connect manufacturers, providers, and patients to simplify the patient journey and deliver specialty medications and coordinated care quickly.

Salary is starting $19 per Hour or up, depending on experience
Medical; Dental; Paid Time Off and Paid Holidays
Tuition Reimbursement
and short and long-term disability

The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program's prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; and thoroughly serving all other patient needs while providing exceptional service.

Major Responsibilities for the Program Support Coordinator include:
test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.
Serves as primary contact for receiving phone calls from patients and physicians.
Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., to Staff Pharmacists.

Documents and meticulously makes notations in each patient's profile regarding every update and aspect of patients' care or physicians' needs.

Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.
Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.

Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.

Qualifications for the Program Support Coordinator include:
Associate's Degree or equivalent work experience
✓Pharmacy Technician Certification; equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field
Work Experience
✓Required: 2+ years of pharmacy technician experience
✓Retail pharmacy experience
Customer Service
✓Familiar with general pharmacy terminology, billing quantity, SIG codes, brand and generic names of medication. Proficient in data entry, verbal skills, computer skills and the ability to learn department's software system.
Registration/Certification with Board of Pharmacy as required by law
✓Certified Pharmacy Technician (PTCB)
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