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Office Administrator

3 months ago

Acton, Massachusetts, United States ADESA Full time

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US.

Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers.

Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you.

Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.

We're excited about the future As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles We are looking for great people who want to take this journey with us Get a sneak peek into life at ADESA

Role and Team

  • Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner.

Responsibilities

  • Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
  • Handle incoming calls from dealer representatives with title issues and/or questions.
  • Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
  • Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
  • Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
  • Receive by comparing the entire VIN number to AMS, MV50's, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, "free and clear" title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
  • Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
  • Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
  • Process payments for dealers count checks, money orders, cashier's checks, and provide a receipt.
  • Process check payments for dealers.
  • Maintain knowledge of DMV laws and regulations as related to vehicle titles.
  • Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
  • Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
  • Other duties as assigned.

Qualifications

  • Must be at least eighteen (18) years of age.
  • Must be qualified to operate a motor vehicle and possess a valid driver's license.
  • Must have a demonstrated ability to read, write, and communicate effectively in English.
  • Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

  • The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent standing, watching, touching, listening, walking, talking
  • Potential running, jumping, yelling or other rapid or forceful movement in emergency situations
  • Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions- Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.


To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential function