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Information and Referral Specialist I DCLWO
3 months ago
Summary
This position provides referrals and resources to clients, registers clients for services, provides program information to clients and the general public. Facilitates the provision of Day Center client services.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Acts as an initial contact point for clients participating in San Diego's Coordinated Entry System (CES) system.
- Facilitates the provision of client services
- Provides information, referral, directions or crisis intervention to clients and the public.
- Provides one-on-one services to clients to meet basic needs.
- Answers and routes phone calls.
- Enters data into the Homeless Management Information System to record client activity and to ensure proper storage of client-related documents.
- Ensures facility is opened, closed, and cleaned each day.
- Accepts, handles, sorts, and routes resident and agency mail and deliveries.
- Accepts, routes, records, and communicates appointments to staff.
Qualifications
- High School Diploma or GED
- At least 6 months of customer service experience.
- Basic user of MS Office.
- Participate in an annual Tuberculosis screening and/or other screenings when necessary. Reasonable accommodations may be granted where appropriate.
About Father Joe's Villages
At Father Joe's Villages, we're looking for compassionate, mission-driven individuals to join our team and help us end homelessness one life at a time. Our work is driven by our C.R.E.E.D which is the foundation for our interactions with clients, volunteers, other staff members and the community at large:
Our Values
- Compassion-Concern for others and the desire to assist.
- Respect-An act of giving particular or special regard.
- Empathy-Understanding and being aware of and sensitive to the feelings, thoughts, and the experience of others without judgment.
- Empowerment-Helping others to help themselves.
- Dignity-All people are considered worthy of our esteem.
