Medical Administrative Assistant

1 week ago


San Diego, California, United States Manpower San Diego Full time
Job Title: Medical Administrative Assistant - Referral Specialist

Location: San Diego, CA

Duration: Temporary to hire

Pay: $25 - $30 per hour

Job Summary:

We are seeking a highly organized and detail-oriented Medical Administrative Assistant - Referral Specialist to join our team at Manpower San Diego. As a Referral Specialist, you will be responsible for efficiently managing, processing, and following up on e-faxes in referral folders while maintaining high standards of quality and accuracy.

Key Responsibilities:
  • Process e-faxes promptly with careful attention to quality, accuracy, and completeness, ensuring tasks are finished within set timelines.
  • Screen incoming e-faxes, upload documents to the EHR system, notify referring providers, update referral records, and follow up as necessary. Forward copies to the Health Information Systems (HIS) department.
  • Respond to inquiries regarding the status of faxes by evaluating and assessing the situation, and providing regular, clear updates.
  • Close referral loops by reviewing the referral log weekly to confirm patients attended their specialist or consultation appointments.
  • Update referrals with the date and time of appointments and document attendance. Follow up with specialists or facilities to request visit notes or results to be e-faxed within five business days of the visit, as needed.
  • Display professionalism in both verbal and non-verbal interactions.
  • Actively listen to internal and external customers, addressing their needs with accountability and responsiveness.
  • Seek diverse perspectives and take them into account in decision-making.
  • Meet agreed-upon deadlines and maintain punctuality and preparedness for work.
  • Use sound judgment, take responsibility for decisions, actions, and overall performance.
Additional Responsibilities:
  • Adhere to departmental policies and procedures.
  • Exhibit and promote behavior that aligns with the organizations core values and ethical standards.
  • Enhance professional growth through participation in training programs, workshops, and meetings.
  • Attend and actively participate in meetings and committees as required.
  • Work collaboratively with team members to achieve shared goals.
  • Foster a culture of inclusivity and teamwork by encouraging group participation.
  • Take initiative to improve processes, identifying root causes, and focusing on solutions.
  • Perform other related tasks as assigned.
Qualifications:
  • Bilingual (Spanish/English) with strong verbal and written communication skills in both languages.
  • At least 6 months of experience in a healthcare setting, including front and back office or referral authorization experience.
  • Familiarity with health plan eligibility, coding, data processing, and relevant programs is a plus.
  • Basic knowledge of medical terminology and proficiency with computers.
  • Typing speed of at least 35 wpm.
  • Ability to multitask and respond to patient needs effectively.
  • Strong team player, willing to collaborate with others.
Education:
  • High School Diploma/GED, or at least 3 years of relevant experience in lieu of a diploma.
Certifications/Licenses:
  • Valid CA driver's license with access to an insured vehicle.
Pre-Employment Requirements:
  • Pre-employment checks, including I-9 verification, physical exam, background check, reference checks, new hire orientation, and pre-employment PPD testing.


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