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Account Manager

3 months ago

Greensboro, North Carolina, United States TEKsystems Full time

Description:

Our client is looking to add an Account Manager to their team. Day to day this resource will be responsible for making quality, timely, and efficient contacts with clients, providing information on their show, timelines, services, graphics, and builds. Communicate with Sales, PM, production, and management teams to confirm clients' needs are being met and proper prioritization is being considered. Process estimates for storage show services and add-ons.

Responsibilities include:

-Managing Orders and Documentation: Submit paperwork in a timely manner and ensure information is accurate and updated when changes occur. Manage project resources effectively and request necessary purchase orders as well as ordering 3rd-party vendor items, including 3rd-party labor, budget, and equipment to ensure that project deliverables are met on time and within budget.

-Managing Payment Requests and Collections: Collect all payments before due, especially prior to shipping. Change invoices or sales orders to ensure all payments are correct in the system, including completing add-ons to avoid unnecessary charges. Process any necessary credit/re-bills. Perform reconciliations.

-Managing Client Contact and Confirmations: Make timely confirmations of art and engineering output to ensure production is on schedule. Communicate with clients throughout the process to make introductions, inform them of the status of the project, and inspire confidence and excitement. Confirm event information is accurate, up to date, and communicated appropriately. Ensure clients are not leaving due to customer service issues.

-Account Management: Attend events and ensure that manufacturing team and client have all needed information on the show floor and that the client is satisfied with the results.

-Supervision and Leading Team On- and Off-Site: Lead a crew of 2 or more to ensure efficient execution of build or submit supervision request. Problem solve and communicate effectively with clients, external labor teams, and contractors.

-Processing Estimates for Storage Clients and Add-Ons: Estimate show services for VIP Storage Clients and add-ons in an accurate and timely manner.

Skills:

Account management

Top Skills Details:

Account management

Additional Skills & Qualifications:

-Proper Client Communication

-Problem Solving Ability

-Account Services Knowledge & Skill

-Shipping Knowledge

-Customer Service

-Attention to Detail

-Account Services Software Proficiency

-Cross-Departmental Communication

-Project Management Skills

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.