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Administrator - Back Office

3 months ago

Spokane, Washington, United States Brothers That Just Do Gutters - Inland Northwest, WA-ID Full time
Job DescriptionJob DescriptionDo you want to work with a company that grows your leadership skills, values your input and supports your career goals? Do you want to work in an environment of positivity, excellence and community? Then you've come to the right place. At The Brothers that just do Gutters, we pride ourselves on measuring our success based on how well we take care of our customers, how much we support our employees, and how well we serve our community. We aim to be the #1 gutter company in the Inland Northwest, and that includes being a great place to work. Read below and apply if you feel this would be your ideal workplace.

PURPOSE: Work and execute on all aspects of back office operations, offer consistent and friendly customer services in accord with company goals and guidelines, provide administrative support to all areas of the business and maintains contact with sales team.

CAPABILITIES
  • Arrive on time and ready to work.
  • Working knowledge of office technology- MS Office Suite, etc.
  • Experience with accounting software: QuickBooks Online is a plus.
  • Ability to learn and accept feedback, positive and corrective.
  • Pleasant and courteous on the phone.
  • Be organized. Have great communication skills.
General Overview of Responsibilities:
  • Accounts Receivable / Accounts Payable
  • Answer phone and inquiries, distribute messages, follow-up on phone messages.
  • Send pre-appointment materials to customer introducing company.
  • Write time and date of estimate as a reminder for the customer. File lead sheets.
  • After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
  • Send Thank you for Referral gifts, and document.
  • Update and maintain customer database.
  • Maintain production, sales, marketing, and meeting reports to support business operations
  • Manage vendors and clients and process payments
  • Handle employee onboarding and payroll
  • Keep accurate track of sales commissions, 4 Corner Sales & AWOs
  • Marketing: research, trace, print, and mail Neighborhood Cards.
Behaviors that are needed to be successful in this role:
  • Highly Organized/Disciplined
  • Love of spreadsheets and documentation
  • Cares deeply for the client and the installers
  • Persistent in getting answers and results
  • Team player
  • Loves following and improving systems