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Office Operations Coordinator

2 months ago

Spokane, Washington, United States Brothers That Just Do Gutters - Inland Northwest, WA-ID Full time
Job Overview

Are you looking to join a company that fosters your leadership abilities, values your contributions, and supports your professional aspirations? If you seek a workplace characterized by positivity, excellence, and community, you are in the right place. At Brothers That Just Do Gutters, we measure our success by how well we serve our customers, support our team members, and contribute to our community. We strive to be the leading gutter service provider in the Inland Northwest, and that includes being an exceptional employer.


ROLE PURPOSE:

To manage and execute all facets of back office operations, ensuring consistent and friendly customer service in alignment with company objectives and standards. This role provides essential administrative support across all business areas while maintaining communication with the sales team.


KEY CAPABILITIES:
  • Punctuality and readiness to work.
  • Proficient in office technology, including MS Office Suite.
  • Familiarity with accounting software; experience with QuickBooks Online is advantageous.
  • Willingness to learn and accept constructive feedback.
  • Professional and courteous telephone manner.
  • Strong organizational and communication skills.

PRIMARY RESPONSIBILITIES:
  • Manage Accounts Receivable and Accounts Payable.
  • Respond to phone inquiries, distribute messages, and follow up on communications.
  • Prepare and send introductory materials to customers prior to appointments.
  • Document appointment details for customer reminders and maintain lead sheets.
  • After scheduling jobs, send necessary packets to customers, including contract requests and color selections.
  • Send thank-you gifts for referrals and keep accurate records.
  • Update and maintain the customer database.
  • Compile production, sales, marketing, and meeting reports to support business functions.
  • Oversee vendor and client management, including payment processing.
  • Facilitate employee onboarding and payroll processes.
  • Track sales commissions and related metrics accurately.
  • Conduct marketing activities such as research, printing, and mailing promotional materials.

ESSENTIAL BEHAVIORS FOR SUCCESS:
  • Highly organized and disciplined.
  • Enjoyment of spreadsheets and documentation.
  • Genuine care for clients and team members.
  • Persistence in obtaining answers and achieving results.
  • Team-oriented mindset.
  • Passion for following and enhancing operational systems.