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Front Desk Agent

3 months ago

St Pete Beach, Florida, United States Plaza Beach Resorts Full time
Come be a part of the best retro team in town

Job Description/Summary:
Responsible for attending to the needs of guests, check-in and check-out, taking reservations, answering phones.

ESSENTIAL JOB FUNCTIONS:

ƒ

  • Providing information to guests about hotel policies, services and
  • Responding to requests from guests for assistance and information about the local area
  • Selling rooms to "walkin" customers
  • Checking guests in and out, and entering information in property management system
  • Issuing and controlling room keys
  • Posting charges and payments to guest accounts, making change, balancing cash drawer
  • Coordinating with housekeeping department about room status and availability
  • Coordinating with maintenance department on maintenance related issues and room status
  • Listening for and responding to guest concerns, suggestions and complaints
  • Refer any escalated issues to the Front Office Manager
  • Answering phones, entering new reservations, selling the properties, inquiries, etc
  • Maintain the overall cleanliness of the front office area, lobby and conference room
  • Making coffee, set up and clean up of social hour, empty garbage bins
  • Ensuring safety and security of property and guests
  • Prepare guest registration cards
  • Perform all duties as indicated on the daily shift checklist
  • Prepare and follow daily housekeeping reports for check ins, check outs, services and available rooms
  • Assist housekeeping with washing, drying and folding laundry
  • Consistently do hotel walkarounds, picking up trash, cleaning ask trays, etc.
  • Close pool at sunset, cover pool in winter months, straighten out chairs, put things back in their place.
  • Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the employee handbook.
The Plaza Beach Resorts is a collection of award winning resorts on St Pete Beach. We are looking for a motivated person who can work independently in a high-paced environment. The hotel is family

Benefits:

1 week paid vacation, $500 annual bonus, 3-4 annual company outings (including places like Disney, Universal Studios, Rays games, yacht cruises, etc.), free hotel stays, free phone plan (after 6 months), bonuses based on hotel reviews and ratings, and more.


Job Types:
Full-time, Part-time

Pay:
$ $16.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work setting:

  • Inperson
  • Resort

Application Question(s):

  • Can you lift/carry 50 lbs?
  • Can you go an entire shift without smoking? (We are a smoke free employer)

Work Location:
In person