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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our front office team, you will be responsible for supervising the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
Key Responsibilities- Supervise and train Front Desk staff to ensure excellent customer service and high levels of guest satisfaction.
- Implement company programs and policies to maximize revenues and profits.
- Respond to guest requests, needs, and concerns in a timely and professional manner.
- Supervise the Guest Service Agents and ensure they are meeting the highest standards of customer service.
- Remain calm and alert during emergency situations and heavy hotel activity, serving as a role model for Front Desk staff.
- Resolve customer complaints and issues in a fair and professional manner.
- Comply with attendance rules and be available to work on a regular basis.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 2 years of experience in a front office or supervisory role.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including overnight shifts.
- Basic mathematical skills and ability to use a calculator to prepare complex mathematical calculations.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk, and continuously perform behind the front desk.
- Ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
The Front Desk Supervisor will work in a fast-paced hotel environment, interacting with guests, staff, and management on a regular basis. The ability to work well under pressure and maintain a professional demeanor in all situations is essential.
Equal Opportunity EmployerCrescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
