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Front Desk Supervisor

2 months ago

St Pete Beach, Florida, United States Sherman Associates Full time
Job Summary

We are seeking a highly skilled and experienced Guest Service Supervisor to join our team at The Hotel Zamora. As a key member of our front office team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Ensure all guests are welcomed and served in an efficient and courteous manner, executing all brand standards during the process
  • Assure required Front Desk supplies are readily available to best serve the guest
  • Act as the first management line of contact for all guest complaints or issues
  • Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied
  • Assure all financial transactions are completed properly and within the established guidelines of the property
  • Responsible for the preparation, upkeep and management of sales throughout the day and at night
  • Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction
  • Owning the desk and desk operations, strives to exceed guest expectations at every opportunity
  • Motivates and leads a team
  • Acts as Manager on Duty and supervises operations
  • Assists with coverage as needed in all areas of responsibility
  • Completes other duties as assigned
Requirements
  • Minimum 1-2 years of experience in hospitality related environment, with at least 1 year of supervisory experience
  • Ability to communicate effectively and follow directions in a multi-lingual environment
  • High School or equivalent education required
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Extensive knowledge of the hotel, services, and facilities
  • Ensure compliance with federal, state and local laws regarding health and safety services
  • Excellent verbal, written and presentation skills; Ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
  • A passion for the mission, vision, and values of Sherman Associates
Benefits

Sherman Associates offers a comprehensive benefits package, including low deductible health insurance plans, fully paid short term disability, fully paid life insurance, and additional supplemental insurance policies. We also offer a fully vested 401k company match program, 9 paid holidays, and a competitive PTO program.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.