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Housekeeping Supervisor

3 months ago

Winter Park, Colorado, United States Winter Park CO Full time

Year Round
Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don't be fooled by our convenient location, though... you'll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you

Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone. We work to play... Are you in?

Perks & Benefits: There's more than a free season pass waiting for you You don't just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you'll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

  • Free season pass to Winter Park Season and free access to all 17 Alterra Resorts throughout North America.
  • Discounted tickets for your friends & family
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees
  • 401(k) plan with generous company match for all employees
  • Paid parental leave of up to 6 weeks for eligible employees
  • Generous food & beverage and retail discounts
  • Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment Don't worry the uniforms are provided
POSITION SUMMARY

Assists with all aspects of the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment in conjunction with the Housekeeping Manager, Rooms Division Manager and Leads. In conjunction with Housekeeping Manager this position is responsible for the management of the housekeeping staff including hiring, training, correcting and scheduling. This role is responsible for coordinating the duties of all staff on a day to day basis while effectively communicating with the owner relations, maintenance and front desk teams. This role will assist with inspections and houseman/porter work on a weekly basis. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES
  • Assists the Housekeeping Manager with interviews, training, coaching, and correction of a team of Core, Regular, Seasonal, International and Part Time Housekeeping Staff to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.
  • Inspects and evaluates physical condition of establishment and individual units daily. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.
  • Manage inventory levels of paper product, linens/terry and chemicals and assists porters with stocking closets. Has a daily presence in the housekeeping closets and the side stacks.
  • Aids the Housekeeping Manager and Rooms Division Manager with purchasing through the procurement system, maintaining inventory systems and controlling costs.
  • Supports the Housekeeping Manager in the completion of annual unit cleans, including scheduling and participation of cleans.
  • Assists the Housekeeping leadership team in creating a culture which staff feel valued, communicated to and follows the established uniform and appearance policies.
  • Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.
  • Manages a safe employee and guest environment and ensures required safety meetings and updates are delivered.
  • Ensures proper and timely communication with the Front Desk and Owner Relations regarding owner/guest special requests, early check-ins, late check-outs, and room moves.
  • Establishes and demonstrates standards and procedures for housekeeping staff to include OSHA standards, Safety Standards, Guest Service Standards, and all company SOPs, including the HotSOS work order system.
  • Supports the Lodging Division, Winter Park Resort and Alterra Mountain Company strategies and goals including knowledge of cost per occupied room in relation to labor and expenses.
  • Complies with all company policies and procedures.
  • Knows the Winter Park Resort Core Values and models them to other employees
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:
  • Education: High School Diploma or GED required
  • Working knowledge of Microsoft Office & moderate computer functionality required
Experience:
  • At least two years of related experience required
  • Experience as a supervisor and/or manager preferred.
  • Experience at a Mountain Resort Lodging Property preferred.
  • Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System preferred but not required.
Qualifications and Skills:
  • Sets a positive attitude for others to follow
  • Is honest and demonstrates integrity
  • Follows established resort policies and procedures
  • Is able to manage confidential information
  • Reports to work exhibiting a professional appearance within defined guidelines
  • Is supportive of resort mission and core values
  • Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions
  • Is organized and capable of performing multiple tasks
  • Is trustworthy and self-directed in work tasks
  • Sees projects through to completion including follow-ups on any identified issues or long-term concerns
  • Is able to handle a fast-paced working environment
  • Is flexible with days and hours of work, based on resort needs
  • Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.
  • Every guest encountered will be acknowledged, thanked and invited back
  • Fulfills all owner and guest requests in a timely and professional manner.
  • Has strong knowledge of the resort/department, products, services, has experienced many of those products and services.
  • Listens carefully to owner and guest needs and expectations
  • Anticipates & quickly responds to all owner & guest needs and potential concerns
  • Communicates with all vendors in a professional manner at all times.
  • Occasionally may be required to operate a motor vehicle and be insurable under Company automotive insurance.
PHYSICAL DEMANDS AND WORKING CONDITIONS
  • This position is required to work a flexible schedule that includes evenings, weekends and holidays when necessary.
  • Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.
  • Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.
  • Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.
  • Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment and products.
  • Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $ $26.00

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.