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Lodging Operations Supervisor

2 months ago


Winter Park, Colorado, United States Winter Park Resort Full time

Lodging Operations Supervisor - Year Round

Job Category: LODGING Requisition Number: HOUSE010076

Overview of Winter Park Resort:

Winter Park Resort is situated just 67 miles from Denver, offering an idyllic mountain escape. With access to 765,000 acres of public land, it provides a wealth of outdoor activities and a genuine Colorado experience. Whether you are pursuing a career in the ski industry or seeking a refreshing change, we offer a fulfilling work environment.

Who We Seek:

Perks & Benefits: Joining our team means more than just employment; it’s about embracing a lifestyle. We provide a range of benefits for both year-round and seasonal staff, including:

  • Complimentary season pass to Winter Park and access to all Alterra Resorts across North America.
  • Discounted tickets for friends and family.
  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees.
  • 401(k) plan with a generous company match.
  • Paid parental leave for eligible employees.
  • Significant discounts on food, beverages, and retail.
  • Onsite childcare based on availability, along with discounted equipment rentals and numerous opportunities for career growth.

Position Summary:

The Lodging Operations Supervisor plays a vital role in overseeing the housekeeping department, ensuring that the establishment maintains a clean, organized, and appealing environment. Collaborating closely with the Housekeeping Manager and Rooms Division Manager, this position involves managing the housekeeping team, including recruitment, training, and scheduling. The supervisor coordinates daily tasks and communicates effectively with various departments.

Key Responsibilities:

  • Assist the Housekeeping Manager in interviewing, training, and mentoring a diverse team of housekeeping staff.
  • Conduct daily inspections of the property and individual units, documenting findings to ensure accountability and recognition.
  • Manage inventory levels of supplies and assist with stocking duties.
  • Support purchasing and inventory control efforts alongside the Housekeeping Manager.
  • Contribute to annual cleaning schedules and participate in unit cleans.
  • Foster a positive work culture where staff feel valued and adhere to appearance standards.
  • Ensure compliance with safety regulations and facilitate safety meetings.
  • Maintain open communication with the Front Desk and Owner Relations regarding guest requests and special arrangements.
  • Establish and uphold standards for housekeeping staff, ensuring adherence to company policies and procedures.

Education & Experience Requirements:

Education: High School Diploma or GED required.

Experience: Minimum of two years in a related role, with supervisory experience preferred. Experience in a mountain resort lodging property is a plus.

Qualifications and Skills:

  • Exemplifies a positive attitude and integrity.
  • Ability to manage confidential information and maintain professionalism.
  • Strong organizational skills and the ability to multitask.
  • Responsive to guest needs and capable of fostering a welcoming environment.

Physical Demands and Working Conditions:

This role requires flexibility in scheduling, including evenings and weekends. Most tasks are performed indoors in a controlled environment. Candidates must be able to stand for extended periods, lift up to 30 lbs regularly, and navigate various areas of the property efficiently.