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Mgr, Business Development Facilitated Enrollment

3 months ago

Long Beach, California, United States Molina Healthcare Full time
Job Description

Job Description

Job Summary

The Manager, Business Development, Facilitated Enrollments, is responsible for for overseeing daily operations and driving individual and team performance. The Manager will lead a team of Facilitated Enrollers in a designated region(s) making data-informed decisions to drive performance, resource allocation and lead generation.

This is a field-based leadership role that is accountable for meeting sales and enrollment targets, as well as increasing market share, leveraging product and market synergies driving overall membership growth and retention. Leads managed-care related business development activities for competitive intelligence, which may also include attendance/participation national, state, and local conferences, seminars, and meetings as well as any other business development support activities, as needed.

Job Duties
  • Manage and oversee a local field-based team of Facilitated Enrollers that orchestrate member events, potential customer events, and community-based goodwill and general awareness that make Molina the insurer of choice
  • Leads business development support projects from inception through completion.
  • Develop and execute effective business plans to reflect strategy, tactics, key relationships, and commensurate resources for the respective region. This will include goals, recruitment, sales/business development events, market partnerships, and engagement
  • Conduct regular sales-related training/coaching, focusing on increasing sales, overcoming objections, expanding markets, selling the full portfolio, presentations skills, prospecting, compliance and quality updates, etc.
  • Build, maintain, deepen, and leverage internal and external strategic relationships that create sales opportunities.
  • Leads analyses and market research utilized for business development activities.
  • Gathers research and intelligence, including monitoring activity in other markets.
  • Create and execute effective resource sharing strategies, including lead routing, kiosk assignments, community meeting assignments, and participation in other Molina best practices.
  • Collaborate with the Marketing team to produce positive outcomes, notably lead generation, member enrollment, and membership growth
  • Focus on professional development of the team and mentoring the Facilitated Enrollers
  • Develop and implement provider engagement strategies
  • Ensure compliance with state regulations as well as health plan policies and procedures
Job Qualifications

REQUIRED EDUCATION:

Bachelor's Degree or equivalent work experience

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
  • Minimum 5-7 years sales or sales experience (Demonstrated experience managing a team of sales and/or outreach staff with KPIs in a regulated environment)
  • Minimum 5-7 years of business to business, business to consumer direct marketing, outside sales, or community outreach experience
  • Demonstrated Proficiency in Microsoft Office; Agility in the use of data management databases (i.e. SharePoint, PowerBi).
  • Strong communication skills, including written, phone and video to manage and engage with corporate and external partners (ie Providers, community based organizations, etc...) in a culturally competent manner
  • Strong relationship building skills and ability to work engage customers and prospective members
  • Ability to manage and prioritize deliverables
  • Effective in sourcing and use of market research information and market strategies
  • Prior experience in structured sales, service, or business development
  • Experience in a deadline-driven environment to meet or exceed sales promotion/marketing targets in compliant manner within a heavily regulated marketplace.
  • Understanding of Individual Exchange, Medicaid, and NY State of Health Marketplace
  • Able to travel State wide up to 80% of the time within assigned sales territories
REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:
  • Must have reliable transportation and a valid state driver's license with no restrictions meeting Molina requirements
PREFERRED EDUCATION:
  • Graduate Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
  • Understanding of the healthcare industry
  • Bilingual skills
  • Local market experience
  • Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations, and/or underserved communities
  • Creative thinker with proven track record of innovative ideas working within structured (including matrixed organizations), high velocity environments
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.