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Guest Service Representative

3 months ago

Pittsburgh, Pennsylvania, United States Nothing Bundt Cakes Full time

Seasonal Employment for the Summer, November, and December. Schedule lines up ideally with college students during breaks.

Must be willing to train in bakery during the summer and work at our kiosk at Ross Park Mall during November and December.

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better:

  • Enjoy your evenings: We close earlier than most food service jobs.
  • We offer flexible work schedules.
  • We're keeping it casual. T-shirts and sneakers are where it's at
  • Cake discounts. Yummm
  • You don't have to be 18 to work here, so students can join us.
  • This job is fun. It's literally a piece of cake
  • This is a great place to make new friends
  • You'll get trained. Not only on crafting cake, but on growing your career.
  • We love to celebrate and bring joy to the community.
Apply now. Joy is the job.

Position Summary:

The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

Requirements:

•Possess a strong sense of teamwork.
•Ability to follow instructions.
•Has integrity.
•Takes initiative.
•Fits the brand culture.
•Works well under pressure.
•Outgoing and friendly personality.
•Attention to detail.
•Multi-tasking ability.
•Strong sales ability.
•Strong sense of urgency.
•Genuine care for others' needs.

Responsibilities (including, but not limited to...):

•Abide by all NBC policies and procedures.
•Uphold the NBC image and brand.
•Assist other departments when necessary.
•Introduce walk-in guests to the bakery and products using a Guest Tour.
•Suggest creative solutions to guests with walk-in orders.
•Suggest the purchase of add-ons and retail to make the product a complete experience.
•Assist phone-in guests with their orders.
•Give cake presentations while performing quality control tests.
•Operate and balance the POS with accuracy and efficiency.
•Collect email addresses from guests.
•Keep samples available during operating hours.
•Have current and complete knowledge of current prices, products and promotions.
•Keep retail area clean, swept and neatly merchandised throughout the day.
•Dust all retail surfaces at least twice per week, including counter tops and POS stations.
•Carry out the duties the crafter assigns from time to time.
•Track inventory and commissionable sales.