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Guest Services Representative

2 months ago

Pittsburgh, Pennsylvania, United States Peachtree Hospitality Management Full time
JOB DESCRIPTION

Summary/Objective
The Guest Services Representative plays a crucial role in delivering exceptional service to guests, ensuring a welcoming and efficient experience during their stay. This position involves managing guest check-ins and check-outs while maintaining a friendly demeanor and addressing service requests proficiently. Additionally, the representative is responsible for processing payments for services utilized throughout the guest's visit.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain consistent attendance in accordance with Peachtree Hospitality Management standards, adapting to the hotel's scheduling needs.
  • Uphold high standards of appearance and grooming, including wearing a proper name tag while on duty.
  • Adhere to Peachtree Hospitality Management standards and regulations to promote safe and efficient hotel operations.
  • Provide attentive, friendly, courteous, and efficient hospitality at the Front Desk.
  • Facilitate guest check-ins and check-outs in a friendly and efficient manner.
  • Verify credit and payment methods at check-in and ensure full payment is confirmed at check-out.
  • Document all requests and confirm their completion using the brand tracking tool.
  • Review room inventory and house count for availability and pricing.
  • Manage reservations for same-day arrivals or future stays.
  • Prepare and balance individual paperwork for shift closure.
  • Balance cash drawer daily.
  • Understand and maintain special guest programs and franchise-related initiatives, completing necessary brand training.
  • Conduct daily bank drops with a witness, adhering to established standards.
  • Generate daily arrival reports and highlight special requests.
  • Maintain a clean and organized workspace at all times.
  • Distribute packages and mail to guests or inform them of their receipt as needed.
  • Possess comprehensive knowledge of the front desk system for all guest services.
  • Perform additional duties as assigned by management.
  • Attend all training sessions and meetings as requested by management.
Competencies
  • Ability to communicate information and ideas clearly, both verbally and in writing.
  • Capability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to perform well in stressful, high-pressure situations.
  • Understanding of financial information and data, along with basic arithmetic skills.
Physical Demands
  • Long hours may be required.
  • Light work—exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand for the duration of the shift.
Travel Required
  • 0%
Required Education and Experience
  • A High School Diploma or GED certificate is preferred, along with equivalent work experience.
  • Previous experience in the hospitality sector is preferred.
Peachtree Hospitality Management is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other Duties
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.