Guest Services Representative

2 weeks ago


Pittsburgh, Pennsylvania, United States Accor Full time

About Us:
Accor is a leading hospitality group that values exceptional service and guest satisfaction. We are currently seeking a dedicated Front Desk Agent to enhance our team and contribute to outstanding guest experiences.

Position Overview:
The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for our guests. If you thrive in a dynamic environment and have a passion for the hospitality industry, this position may be an ideal fit for you.

Key Responsibilities:

  • Extend a warm and genuine welcome to all guests upon arrival.
  • Efficiently manage the check-in and check-out processes, ensuring accuracy and adherence to luxury service standards.
  • Distribute room keys while maintaining guest confidentiality.
  • Address guest inquiries and provide comprehensive information regarding hotel amenities and services.
  • Promote room upgrades and other hotel offerings to enhance guest experiences and drive revenue.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Perform additional tasks as required to support hotel operations.

Qualifications:

  • Experience in a luxury hotel front office environment is preferred.
  • Familiarity with Front Office Systems and proficiency in Microsoft Office applications.
  • Strong communication and interpersonal skills.
  • Ability to thrive under pressure and collaborate effectively within a diverse team.
  • Comfort working in an environment with animals.
  • Must possess valid work authorization.

What We Offer:

  • Competitive compensation and flexible benefits package.
  • Generous paid time off allowances.
  • Opportunities for professional development and career advancement.
  • A commitment to fostering a diverse and inclusive workplace.

If you are enthusiastic about hospitality and wish to join a diverse team dedicated to excellence, we invite you to consider the Front Desk Agent role with Accor. Your application will be treated with confidentiality in line with EEO guidelines.



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