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Resident Relations Coordinator

3 months ago

San Francisco, California, United States Brookfield Properties Full time

Job Title: Resident Services Coordinator

Company: Brookfield Properties

Location: Bayside Village

Business: At Brookfield Properties, we believe in offering a variety of living options tailored to different lifestyles. Our properties stand out for their exceptional quality, service, and resident support.

If you're looking to join our team, we invite you to read on.

Job Description:

Position Summary: The Resident Services Coordinator serves as the primary point of contact for resident interactions on-site. Responsibilities include handling administrative tasks related to move-ins, resident requests, renewals, move-outs, transfers, and evictions. This role may also involve weekend shifts.

Essential Job Functions:

  • Promote positive customer interactions to enhance resident experience.
  • Resolve resident relations issues promptly and maintain accurate records of resident concerns.
  • Assist residents with the move-in and move-out processes.
  • Support efficient use of property management software and provide training to staff.
  • Conduct resident retention calls and assist with lease renewals.
  • Help achieve financial targets through lease closings and communicate community value.
  • Handle resident applications, lease documents, and community inspections.

Education: High school diploma or GED

Work Experience: 1-2 years of customer service experience preferred

Compensation: Commensurate with Experience ($24 - $26 hourly)

Equal Opportunity Employer: Brookfield Properties is committed to diversity and equality. We value your interest in this role, and while we appreciate all applicants, only those selected for pre-screening will be contacted.

At Brookfield Properties, we credit our success to our dedicated team. We manage over 800 properties worldwide, totaling 350 million square feet. Our diverse and talented employees are driven by a shared goal: to surpass the expectations of our tenants, residents, and communities each day.