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Resident Services Coordinator
2 months ago
The Operations Manager at BRIDGE Housing is responsible for supporting the Resident Manager and acting as their representative in their absence. This position requires high attention to detail, good judgement, and excellent customer service skills.
The Operations Manager is expected to maintain BRIDGE Housing's high standards of professionalism and service to provide residents with a safe, well-managed living environment and meet the company's goals.
Key Responsibilities- Administrative Support: Provide administrative tasks such as copying, filing, scheduling, distributing mail, and answering phone calls.
- Resident Liaison: Act as primary resident liaison and coordinate service requests in the absence of the manager.
- Vacancy Management: Advertise vacancies and interview potential residents.
- Resident Activities: Coordinate resident activities and events.
- Financial Management: Collect rent and serve late notices as needed.
- Reporting: Prepare weekly and monthly compliance reports.
- Inventory Management: Maintain resident, maintenance, and vendor filing systems and keep inventory of office and maintenance supplies.
- Staff Supervision: Supervise maintenance and office staff as needed.
- Vendor Management: Supervise the work of contractors and vendors.
- Customer Service: Provide excellent customer service to residents and vendors.
- Training and Compliance: Attend annual trainings and comply with the Fair Housing Act.
- Maintenance and Janitorial: Perform maintenance and janitorial tasks as needed.
- Community Engagement: Work with onsite team and local service organizations to provide appropriate resident services.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills.
- Computer Skills: Strong computer skills including MS Word, Outlook, and Excel; Yardi a plus.
- Organizational Skills: Excellent organizational skills, attention to detail, and follow through.
- Independence and Teamwork: Able to work independently, prioritize, meet multiple deadlines, and work as a team member.
- Experience: Experience in low-income or affordable housing property management preferred.
- Language Skills: Bilingual preferred.
- Medical, Dental, and Vision Coverage: Employee medical, dental, and vision coverage.
- Retirement Savings Plan: 403(b) retirement savings plan with employer match.
- Paid Time Off: 12 paid holidays, plus two weeks of paid vacation per year.
- Opportunity to Work Toward a Great Mission: Opportunity to work toward a great mission.
