Client Relations Coordinator

1 week ago


San Francisco, California, United States Brilliant Earth Full time

Brilliant Earth - Client Relations Coordinator (Full-Time)

Customer Engagement and Support - Full Time

The Client Relations Coordinator position at Brilliant Earth focuses on delivering outstanding customer service and ensuring the showroom is impeccably maintained. The successful candidate will possess a strong enthusiasm for customer interaction and a keen eye for detail. Key responsibilities include welcoming and assisting clients, managing post-purchase consultations, and upholding the showroom's aesthetic standards. Essential skills for this role include effective communication, collaboration, and the ability to handle multiple tasks simultaneously.

Key Responsibilities:

  • Dedication to customer satisfaction and meticulous attention to detail
  • Strong verbal and written communication abilities
  • Capacity to thrive in a collaborative team setting
  • Skill in managing various tasks efficiently

Preferred Qualifications:

  • Background in retail, hospitality, or food service customer support
  • Experience with POS, CRM, or ERP systems
  • Interest in ethically sourced and environmentally friendly products

Employee Benefits:

  • Equity compensation opportunities
  • Signing bonuses
  • Comprehensive insurance coverage
  • 401k matching program
  • Generous paid time off policy
  • Disability and life insurance options
  • Pre-tax commuter benefits
  • Ongoing education and training opportunities
  • Employee discounts
  • Wellness initiatives
  • Community service opportunities

About Brilliant Earth:

Brilliant Earth is a fast-growing online jewelry retailer recognized for its commitment to ethically sourced fine jewelry. Our team is passionate about fostering a more sustainable and compassionate jewelry industry. We prioritize diversity and inclusion, striving to create a workplace free from harassment.

Application Process:

To express your interest in the Client Relations Coordinator role at Brilliant Earth, please submit your resume and cover letter. In your application, share your motivation for joining our mission and team, including your favorite diamond shape. The interview process will include an initial phone conversation followed by a video interview.



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