Current jobs related to Patient Experience Manager - Cleveland, Ohio - Cleveland Clinic
-
Manager of Patient Experience
3 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient experience initiatives within the Cleveland Clinic health system's local entities. This role involves coordinating and managing activities, events, and programs tailored to the patient experience objectives of health system entities, addressing gaps and opportunities,...
-
Patient Experience Coordinator
2 weeks ago
Cleveland, Ohio, United States Aspen Dental Full timeAbout the RoleAs a Patient Experience Coordinator at Aspen Dental, you will play a vital role in creating a positive and memorable experience for our patients. You will be responsible for providing exceptional customer service, managing front-office tasks, and supporting the dental team to ensure seamless patient care.Key ResponsibilitiesProvide Superior...
-
Safety Quality Patient Experience Manager
3 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled Safety Quality Patient Experience Manager to join our team. As a key member of our organization, you will be responsible for directing safety, quality, and experience work within assigned scope of responsibility.Key ResponsibilitiesCoordinates and implements improvement initiatives to enhance patient...
-
Director of Patient Experience
3 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, supervision, execution, promotion, and integration of patient experience initiatives within the Cleveland Clinic health system; coordinates and manages activities, events, and programs tailored to the patient experience objectives of the health system; identifies and addresses gaps and opportunities; shares best practices; and...
-
Patient Experience Coordinator
2 weeks ago
Cleveland, Ohio, United States Aspen Dental Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Aspen Dental. As a key member of our front office team, you will play a vital role in delivering exceptional patient service and ensuring a positive experience for our patients.Key ResponsibilitiesProvide superior patient service with empathy...
-
Patient Experience Coordinator
3 weeks ago
Cleveland, Ohio, United States Aspen Dental Full timeAbout Aspen DentalAspen Dental is a world-class dental service organization that puts patients first. We offer a unique opportunity to work with a dynamic team and make a positive impact on people's lives.Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will...
-
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled and experienced Safety Quality and Patient Experience Specialist II to join our team. As a key member of our organization, you will play a critical role in directing our safety, quality, and patient experience work.Key ResponsibilitiesImplement improvement initiatives using the Cleveland Clinic...
-
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled and experienced Safety Quality and Patient Experience Specialist II to join our team. As a key member of our organization, you will play a critical role in promoting high reliability and a close-knit culture.Key ResponsibilitiesImplement improvement initiatives using the Cleveland Clinic Improvement...
-
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled RN Safety Quality and Patient Experience Specialist II to join our team. As a key member of our safety, quality, and patient experience team, you will play a critical role in directing our safety, quality, and patient experience work.Key ResponsibilitiesCoordinate and implement improvement...
-
Patient Care Improvement Manager
3 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient engagement initiatives within the Cleveland Clinic health system's local entities. This role coordinates and manages activities, events, and programs aimed at achieving the patient experience objectives of the health system; addresses gaps and opportunities; identifies...
-
Director of Patient Engagement
3 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeOversees the administration, management, execution, promotion, and integration of patient engagement initiatives within the Cleveland Clinic health system's local entities. This role coordinates and manages activities, events, and programs tailored to the patient experience objectives of health system entities; addresses gaps and opportunities; identifies...
-
Patient Access Representative
2 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled and customer-focused Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive exceptional service and care from the moment they arrive at our facility.Key ResponsibilitiesProvide Exceptional Customer...
-
Healthcare Patient Liaison
4 weeks ago
Cleveland, Ohio, United States SPR Therapeutics Inc Full timeSUMMARYThe primary role of the Patient Care Support Specialist is to deliver assistance to patients before and during their treatment with SPRINT, in partnership with the Sales Team as directed by the Director of Sales Training and Patient Support. This position is crucial in fostering exemplary customer service and patient assistance.PRIMARY...
-
Patient Care Advocate
4 weeks ago
Cleveland, Ohio, United States Care Alliance Health Center Full timeCare Alliance Health Centers is seeking a dedicated Patient Care Coordinator to join our team and make a real difference in the lives of our patients. As a Patient Care Coordinator, you will play a vital role in ensuring our patients receive comprehensive and coordinated care. You will work closely with patients to understand their needs, develop...
-
Traveling RN
3 weeks ago
Cleveland, Ohio, United States eTeam Inc Full timeJob DetailseTeam Inc is seeking a skilled travel nurse to join their team in a Progressive Care Unit (PCU) setting.Job RequirementsSpecialty: PCU - Progressive Care UnitDiscipline: Registered Nurse (RN)Experience: Minimum 18 months recent Cardiac Stepdown experienceShift: 12 hoursEmployment Type: TravelKey Responsibilities:Provide high-quality patient care...
-
Patient Care Coordinator
4 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeJoin Our Team at Cleveland ClinicAt Cleveland Clinic, we are dedicated to advancing healthcare and enhancing the patient experience. We believe that every team member plays a crucial role in delivering exceptional care. Position OverviewAs a Patient Service Specialist, you will be integral in providing outstanding service to our patients and visitors...
-
Patient Care Coordinator
4 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeJoin the Cleveland Clinic FamilyBecome a vital part of the Cleveland Clinic team, where you will collaborate with dedicated professionals to deliver patient-centered healthcare. Cleveland Clinic is recognized as one of the leading healthcare institutions in the nation.As a Patient Service Specialist at Cleveland Clinic's Lyndhurst Family Physicians, you will...
-
Patient Access Coordinator
1 day ago
Cleveland, Ohio, United States Northeast Ohio Neighborhood Full timeJob SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Northeast Ohio Neighborhood. The successful candidate will be responsible for providing exceptional patient services and support for clinical services, including patient reception, appointments, registration, and collection of payments.Key ResponsibilitiesUnder the...
-
Patient Support Specialist
1 week ago
Cleveland, Ohio, United States Staffing Solutions Enterprises Full timePatient Support Representative Job Description **Job Summary:** We are seeking a highly skilled Patient Support Representative to join our team at Staffing Solutions Enterprises. As a Patient Support Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout...
-
Patient Service Representative
2 weeks ago
Cleveland, Ohio, United States Cleveland Clinic Full timeAbout the RoleCleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless operations in our ambulatory settings.Key ResponsibilitiesProvide proactive and patient-centered support to patients and...
Patient Experience Manager
3 months ago
Leads administration, supervision, implementation, promotion and integration of patient experience efforts and initiatives in the Cleveland Clinic health system local entities; coordinates and manages activities, events and programs specific to patient experience goals of health system entities; responds to gaps and opportunities; identifies and shares best practices; contributes to and supports health system wide patient experience goals and initiatives.
Responsibilities:
Partners with entity leadership including physician; nursing and administration to lead patient experience (PE) initiatives.
Continuously monitors and evaluates the efficiency and effectiveness of entity PE activity; identifies opportunities for improvement and develops action plans; contributes to design, development, implementation and sustainability of healthcare system PE initiatives.
Partners with data intelligence team to ensure accurate, timely and meaningful reporting of patient experience data, acting as or collaborating with entity PE data champion.
Leads entity level PE infrastructure, through committees and collaborates with entity leadership to prioritize PE efforts.Educates entity caregivers at all levels about PE, acting as a subject matter expert.
Acts as a liaison for patient experience activities across the CC health system by ensuring timely communication of initiatives between local entity and Office of Patient Experience and ensuring health system alignment.
Other duties as assigned.Facilitates varied and/or complex patient experience training programs to caregivers and management with an emphasis on training trainersLeads the development and provides insight for the delivery and implementation of patient experience education and training across the enterpriseCurriculum Development/Driving Improvement - meeting H.E.A.R.T.
Module needsEducation:
Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or other related field required; Master's Degree preferred.
Must possess strong written and verbal skills, excellent organization and time management skills.
Certifications:
None plexity of Work:
Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment.
Work Experience:
Minimum of 6 years of related and progressively responsible experience in a healthcare setting or 4 years healthcare experience with additional experience in customer service or project management; strong communication and customer service experience and skills; demonstrated knowledge of group facilitation, team building, teaching skills, management of projects and analysis.
Must be able to work with a high level of independence, use good judgment/discretion in decision-making and excellent problem solving skills.
Physical Requirements:
Typical physical demands include a high degree of dexterity to produce materials on a PC or Word Processor; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying of 5 to 15 pounds
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
Pay RangeMinimum hourly:
$33.46Maximum hourly:
$51.03The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.