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Director of Patient Engagement

2 months ago

Cleveland, Ohio, United States Cleveland Clinic Full time


Oversees the administration, management, execution, promotion, and integration of patient engagement initiatives within the Cleveland Clinic health system's local entities. This role coordinates and manages activities, events, and programs tailored to the patient experience objectives of health system entities; addresses gaps and opportunities; identifies and disseminates best practices; and contributes to and supports system-wide patient engagement goals and initiatives.

Operates under the guidance of the Office of Patient Experience or Regional Hospital.

Key Responsibilities:
Collaborates with entity leadership, including physicians, nursing staff, and administration to spearhead patient engagement (PE) initiatives.

Continuously assesses and evaluates the efficiency and effectiveness of entity PE activities; identifies areas for enhancement and formulates action plans; contributes to the design, development, implementation, and sustainability of healthcare system PE initiatives.

Works alongside the data intelligence team to ensure precise, timely, and meaningful reporting of patient experience data, serving as or collaborating with the entity PE data champion.

Leads the entity-level PE framework through committees and collaborates with entity leadership to prioritize PE initiatives.
Educates caregivers at all levels about PE, acting as a subject matter expert.

Serves as a liaison for patient engagement activities across the Cleveland Clinic health system by ensuring timely communication of initiatives between local entities and the Office of Patient Experience, ensuring alignment across the health system.

Other duties as assigned.

Facilitates diverse and/or complex patient engagement training programs for caregivers and management, emphasizing training trainers. Leads the development and provides insights for the delivery and implementation of patient engagement education and training across the enterprise. Curriculum Development/Driving Improvement - meeting H.E.A.R.T.


Educational Requirements:
Bachelor's Degree in Business Administration, Healthcare Administration, Nursing, or a related field is required; a Master's Degree is preferred.
Must possess strong written and verbal communication skills, along with excellent organizational and time management abilities.

Certifications:

Complexity of Work:
This role requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be capable of functioning in a high-stress environment.

Work Experience:

A minimum of 6 years of related and progressively responsible experience in a healthcare environment or 4 years of healthcare experience combined with additional experience in customer service or project management; strong communication and customer service skills are essential; demonstrated knowledge of group facilitation, team building, teaching skills, project management, and analysis.

Must be able to work independently, exercise good judgment/discretion in decision-making, and possess excellent problem-solving skills.


Physical Requirements:
Typical physical demands include a high degree of dexterity to produce materials on a PC or word processor; normal or corrected vision, extensive sitting, frequent walking, and occasional lifting or carrying of 5 to 15 pounds.

Personal Protective Equipment:
Adheres to standard precautions using personal protective equipment as required.

Compensation Range:
Minimum hourly: $33.46
Maximum hourly: $51.03. The compensation range displayed reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This does not include the value of Cleveland Clinic's benefits package, which includes healthcare/dental/vision and retirement.