Safety Quality and Patient Experience Specialist II
3 days ago
Cleveland Clinic is seeking a highly skilled and experienced Safety Quality and Patient Experience Specialist II to join our team. As a key member of our organization, you will play a critical role in directing our safety, quality, and patient experience work.
Key Responsibilities- Implement improvement initiatives using the Cleveland Clinic Improvement Model.
- Partner with clinical leadership to set objectives and key results.
- Coordinate with cross-functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
- Participate in engraining the safety, quality, and experience requirements.
- Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
- Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinates improvement projects.
- Facilitate dashboard reviews, data analysis, and decision-making from data. Identify and address root causes to lead to sustainable improvement.
- Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model.
- Manage improvement projects to the desired key result.
- Manage stakeholder relationships, project risks, and project changes.
- Lead projects leveraging advanced continuous improvement and project management tools.
- Research best practices within and outside the organization.
- Manage change to ensure the adoption and sustainment of quality improvement.
- Build relationships with project teams, middle management, and senior sponsors.
- Coach smaller improvement teams to success with their quality improvement projects at the local level.
- Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
- Reports on medical errors and near misses, as well as corrective actions taken. Oversees the management and use of medical error information.
- Applies the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE. Apply common cause analysis identification to safety events.
- Minimum seven (7) years of related experience with safety, quality, patient experience, and Performance Improvement program or related healthcare experience.
- Previous experience in working with Joint Commission, HFAP, CMS surveys process preferably in a leadership/coordination role.
- In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation.
- Clinical experience preferred and will offset three (3) years of experience requirement in SQPE.
Cleveland Clinic offers a comprehensive benefits package, including healthcare, dental, vision, and retirement plans. We also offer tuition reimbursement, professional development opportunities, and a supportive work environment.
We are an equal employment employer and welcome applications from diverse candidates.
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