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Cleveland, Ohio, United States Cleveland Clinic Full timeCleveland Clinic is a world-renowned healthcare organization dedicated to delivering exceptional patient experiences. As a Patient Service Specialist, you will play a vital role in ensuring that our patients receive the highest level of care and service.The ideal candidate will possess excellent communication skills, a strong attention to detail, and the...
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Cleveland, Ohio, United States Cleveland Clinic Full timePatient Service SpecialistCleveland Clinic is a world-renowned healthcare organization that values exceptional patient experiences. As a Patient Service Specialist, you will play a vital role in delivering a comprehensive and proactive experience for patients and their families.Key Responsibilities:Provide a warm and professional welcome to patients,...
Patient Service Representative
2 months ago
Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless operations in our ambulatory settings.
Key Responsibilities- Provide proactive and patient-centered support to patients and families, ensuring a welcoming and professional environment.
- Investigate and resolve patient issues using a structured approach, prioritizing patient satisfaction and well-being.
- Manage patient registration, visit preparation, and scheduling, ensuring accurate and timely information.
- Collect and verify patient information, including insurance details and co-payments, maintaining confidentiality and adhering to regulatory requirements.
- Recruit and educate patients on our digital platforms, including MyChart and Appointment Pass, promoting patient engagement and empowerment.
- High school diploma or equivalent, with a minimum of two years of experience in patient registration, appointment scheduling, or customer service.
- Associate's or bachelor's degree in a related field, with a minimum of one year of experience.
- Strong customer service background and knowledge of medical terminology.
Cleveland Clinic is a world-renowned healthcare organization, committed to delivering exceptional patient care and advancing medical research. As a Patient Service Specialist, you will have the opportunity to work with a talented team of caregivers, develop your skills and expertise, and contribute to our mission of improving healthcare outcomes.
