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Patient Access Coordinator

2 months ago

Cleveland, Ohio, United States Northeast Ohio Neighborhood Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our team at Northeast Ohio Neighborhood. The successful candidate will be responsible for providing exceptional patient services and support for clinical services, including patient reception, appointments, registration, and collection of payments.

Key Responsibilities
  • Under the supervision of the Business Office Supervisor, the Patient Access Specialist will demonstrate independent judgment and discretion in the provision of quality patient services and support.
  • Provide administrative support to the health center, including patient reception, service area reception, appointments, registration, and collection of payments.
  • Apply well-developed customer service skills and prioritize and manage individual assignments for the overall improvement of the registration process.
  • Identify and categorize each patient's age-specific grouping of needs, such as infant, adolescent, or geriatric patients.
  • Work effectively independently and as a team with technical professionals, management, and medical professionals to solve problems.
Requirements
  • High School Graduate or equivalent.
  • Successful completion of advanced training when available.
  • Minimum 2 years of patient registration or related experience.
  • Demonstrated knowledge and understanding of insurance plans/benefits and verification processes.
  • Working knowledge of HIPAA guidelines and Release of Information laws.
  • Working knowledge of medical terminology.
Work Schedule

Full-Time Work Schedule Hours: Day Shift (8:30 A.M. to 5:30 P.M.) or Afternoon/Evening Shift (12:00 Noon to 9:00 P.M.). Part-Time Work Schedule Hours: Evening Shift (5:00 P.M. to 9:00 P.M.).