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Client Support Lead

4 months ago

Little Ferry, New Jersey, United States Frontline Technologies Group LLC (Frontline Education) Full time
A company is looking for a Client Support Group Lead

Key Responsibilities:
Create a cohesive team environment and provide coaching and mentoring to offshore contractorsManage team performance, handle client interactions, and drive process improvementsContribute to client satisfaction, retention goals, and support volume reduction efforts

Required Qualifications:
Bachelor's Degree or higher6+ years' experience in customer success, account management, or client supportTechnical proficiency and strong analytical capabilitiesExperience managing a team of approximately 15 people#J-18808-Ljbffr