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Clinic Patient Access Representative
3 months ago
1
Date Posted:
May 20, 2024
Department:
Allina Health Group Eagan
Shift:
Day (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
32
Union Contract:
Non-Union
Weekend Rotation:
None
Job Summary:
Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.
Key Position Details:
Main job duties are referrals but will be required to assist the front desk based on clinic needs.
- .8 FTE (64 hours every two weeks)
- Day Shift; 8-hour shifts
- No weekends or major holidays
Mon, Tue, Thurs (9:30am-6pm)
Wed (off)
Fri 8:30am-5pm
Job Description:
Principle Responsibilities
- Provides scheduling support and coordination of appointments.
- Schedules all appointments for services in or outside of the system preferably in person.
- Coordinates other services needed, medical records and other pertinent information including patient education materials.
- Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
- Facilitates requests for billing related items such as price estimates or itemized statements.
- Processes all incoming calls and correspondence regarding billing issues and service questions.
- Provides first resolution regarding patient complaints.
- Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
- Assists with patient account adjustments such as updating patient demographics and insurance information.
- Responds to billing and quality of care issues, complaints, or concerns.
- Documents all contacts with patients or clients as needed.
- May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
- Other duties as assigned.
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
- Associate's or Vocational degree preferred
- 0 to 2 years of experience in a Clinic Office Specialist role required or
- 2 to 5 years of experience as a medical receptionist or customer service position required and
- 2 to 5 years of basic medical terminology experience required and
- 0 to 2 years of previous scheduling experience with electronic medical record preferred
- Medical Reception or equivalent program preferred
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
