Current jobs related to Service Manager - Des Plaines, Illinois - Worldwide Recruitment Services - EOC

  • Service Center Representative

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where communication is key? Join our vibrant team as a Customer Support Specialist. In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role. Become a part of our team at Unique Repair Services,...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPromptly answer calls and respond to customer inquiries in a...

  • Automotive Service Manager

    3 weeks ago

    Des Plaines, Illinois, United States Bridgestone America, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Bridgestone America, Inc. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring exceptional service delivery.Key ResponsibilitiesAssign and schedule work duties to...

  • Automotive Service Manager

    6 days ago

    Des Plaines, Illinois, United States AAMCO Transmissions and Total Car Care Full time

    Job OverviewWe are seeking an experienced Automotive Service Manager to lead our team at AAMCO Transmissions and Total Car Care.The ideal candidate will have a strong background in automotive management, excellent communication skills, and the ability to motivate and direct a technical team.Key ResponsibilitiesDevelop and implement sales strategies to drive...

  • Customer Service Manager

    4 days ago

    Des Plaines, Illinois, United States Binny's Beverage Depot Full time

    Job SummaryThe Customer Service Manager at Binny's Beverage Depot is responsible for leading the customer service team and ensuring a positive customer experience. This role requires strong leadership and communication skills, as well as the ability to motivate and inspire team members to achieve store goals.Key ResponsibilitiesLead the customer service team...

  • IT Service Desk Manager

    2 weeks ago

    Des Plaines, Illinois, United States Lutheran Social Services of IL Full time

    About the RoleLutheran Social Services of Illinois (LSSI) is seeking a highly skilled IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our applications and infrastructure.Key ResponsibilitiesLead the Support Center team to ensure alignment with LSSI's strategy and...

  • Supervisor, Client Services Manager

    2 weeks ago

    Des Plaines, Illinois, United States Wheels Full time

    Job Title: Supervisor, Client Services ManagerCompany: WheelsJob Summary:We are seeking a highly skilled and experienced Supervisor, Client Services Manager to lead our team of Customer Support Specialists. As a key member of our organization, you will be responsible for providing guidance, leadership, and performance management to our team, ensuring...

  • Project Manager for Installation Services

    4 weeks ago

    Des Plaines, Illinois, United States Renewal By Andersen Full time

    Job OverviewPosition Title: Project Manager for Installation ServicesCompany: Renewal by AndersenLocation: Des Plaines, ILRole SummaryAt Renewal by Andersen, we are dedicated to enhancing the lives of our customers by creating brighter, healthier living spaces. We believe in fostering a positive work environment that values diversity and promotes a healthy...

  • Inventory Control Specialist

    4 weeks ago

    Des Plaines, Illinois, United States Acro Service Corporation Full time

    Job OverviewAs an Inventory Control Specialist, you will play a crucial role in managing and optimizing inventory levels to ensure operational efficiency.Key ResponsibilitiesEssential Qualifications:Demonstrated experience in inventory analysis, cost accounting, or a related field within the retail sector.In-depth knowledge of inventory valuation techniques...

  • Customer Support Specialist

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a position where communication is key? Look no further! We are in search of Customer Support Specialists to become part of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your...

  • Client Care Associate

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where your communication skills can shine? Join our dynamic team as a Customer Support Specialist. In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical support role; we prioritize a vibrant work environment....

  • Customer Support Specialist

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where communication is key? Look no further! We are on the lookout for Customer Support Specialists to become part of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not...

  • Customer Support Specialist

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a position where your communication skills can shine? Look no further! We are in search of Customer Support Specialists to become integral members of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional...

  • Customer Support Specialist

    4 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you passionate about providing exceptional service? We are seeking Customer Support Specialists to become a vital part of our dynamic team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering outstanding assistance. This role goes beyond the typical call...

  • Service Advisor

    6 days ago

    Des Plaines, Illinois, United States Wheels Full time

    Job Title: Service AdvisorJob Summary:The Service Advisor role at Wheels is a critical position that requires strong technical knowledge of automotive repair, excellent customer service skills, and the ability to negotiate with vendors. As a Service Advisor, you will be responsible for managing maintenance repairs on behalf of Wheels' clients, ensuring...

  • IT Service Desk Director

    22 hours ago

    Des Plaines, Illinois, United States Procom Full time

    Job Title: IT Service Desk ManagerProcom is assisting a leading not-for-profit organization in hiring a full-time IT Service Desk Manager.Job Summary:The IT Service Desk Manager will be responsible for managing and leading a team of 5, responsible for the support of the organization's applications and infrastructure.Key Responsibilities:Manage and lead a...

  • HVAC Service Technician

    2 weeks ago

    Des Plaines, Illinois, United States Mission Filtration Full time

    Job SummaryWe are seeking a highly skilled and motivated HVAC Service Technician to join our team at Mission Filtration. As a key member of our service department, you will be responsible for providing top-notch filter change-out and cleaning services to our commercial and industrial customers.ResponsibilitiesFilter Change-Out and Cleaning Services: Perform...

  • Customer Service Representative

    3 days ago

    Des Plaines, Illinois, United States Wheels Full time

    Job Description:The role of the Fuel Management Administrator at Wheels Donlen is to execute all day-to-day activities around administration, billing, fraud prevention, and customer service for fuel card programs in the U.S., Canada, Puerto Rico, and the Caribbean.In this role, the Fuel Management Administrator will build strong relationships with Account...

  • Food Service Supervisor

    17 hours ago

    Des Plaines, Illinois, United States Aramark Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Aramark. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring the highest level of quality and safety in food production and service.Key ResponsibilitiesDirect and coordinate the...

  • Director of Client Relations

    2 weeks ago

    Des Plaines, Illinois, United States Health Care Service Corporation Full time

    Job SummaryWe are seeking a seasoned professional to lead our client management team and drive high customer retention, satisfaction, and account consultation. As a key member of our team, you will work closely with our Executive Director and HCSC Vertical Lead to develop and implement strategies that align with our business goals.The ideal candidate will...

Service Manager

3 months ago

Des Plaines, Illinois, United States Worldwide Recruitment Services - EOC Full time

We are seeking a Service Manager for our location in Saddle Brook, NJ.
The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Job Functions:

  • Plan, organize, and establish objectives and goals for duties assigned
  • Oversee flow of documents, (final invoice and/or estimation including final delivery of proposal)
  • Review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Monitor and teach subordinates
  • Determine required staffing; hire and fire as needed within guidelines, working with HR representative to hire appropriately with OUP approval
  • Review employees according to established policies
  • Maintain open lines of communication with the customers, management and employees
  • Liaison with all other departments as needed
  • Determine/establish training of any kind that best fits the needs of the employees and the business model
  • Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
  • Develop and execute a departmental sales plan
  • Ensure that customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service related work
  • Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
  • Issue proposals for service-related work
  • Manage service-related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
  • Report monthly financials to the President
  • Review performance of existing service personnel (field and office) on a regular basis
  • Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule safety/ material/ procedure trainings as needed
  • Review the daily service schedule
  • Answer phones and e-mails as needed
  • Meet with customers as needed
  • Maintain the highest level of morale possible by example
Knowledge, Skills & Experience:
  • Knowledge of and/or experience with all types of roofing
  • Must be able to sell, estimate and develop new business
  • Able to read blue prints and understand specifications
  • Strong computer skills
  • Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
  • Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
  • Solid verbal, written, interpersonal and listening skills
  • Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the organization
  • Respond to calls within 24 hours
  • 3+ years experience in roofing, construction, or related field