Customer Service Manager
4 days ago
The Customer Service Manager at Binny's Beverage Depot is responsible for leading the customer service team and ensuring a positive customer experience. This role requires strong leadership and communication skills, as well as the ability to motivate and inspire team members to achieve store goals.
Key Responsibilities- Lead the customer service team and provide guidance and support to staff members
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyze customer feedback and make recommendations for improvement
- Collaborate with the management team to achieve store goals and objectives
- Ensure that all company policies and procedures are followed
- Provide training and coaching to staff members to improve their customer service skills
- Conduct regular performance evaluations and provide feedback to staff members
- Assist with the hiring process and ensure that all new hires are properly trained
- Manage the store's inventory and ensure that all products are properly stocked and displayed
- Perform other duties as assigned by management
- 1-2 years of retail management experience
- Strong leadership and communication skills
- Ability to motivate and inspire team members
- Ability to analyze customer feedback and make recommendations for improvement
- Ability to work effectively in a team environment
- Ability to lift 40-50 pounds and stand for long periods of time
- High school diploma or equivalent required
Binny's Beverage Depot offers a comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.
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