Service Center Representative

2 weeks ago


Des Plaines, Illinois, United States Unique Repair Service Full time
Customer Support Specialist

Are you seeking a role where communication is key? Join our vibrant team as a Customer Support Specialist.

In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role.

Become a part of our team at Unique Repair Services, where you will collaborate with passionate individuals who enjoy their work.

Here are some advantages of working with us:
  • No Cold Calling
  • No Night Shifts
  • Inbound Calls Only
  • Standard 8-Hour Workday
  • Opportunities for Career Growth
At Unique Repair Services, you will not be waiting idly for calls; our center is always active, providing you with challenges and pathways to success.

Key Responsibilities of the Customer Support Specialist:
  • Answer calls promptly, ideally within 3 rings and minimize queue time to 2 minutes.
  • Address customer inquiries effectively.
  • Generate work orders as needed.
This position may not be suitable for you if:
  • You struggle with punctuality.
  • You prefer a quiet environment with minimal interaction.
  • You find it difficult to engage positively with others.
Essential Skills for the Customer Support Specialist:
  • Willingness to learn new software, such as Service Desk.
  • Familiarity with Microsoft Outlook and Word.
  • Clear and pleasant phone communication skills.
  • Ability to maintain energy and composure while handling over 100 calls daily.
  • Strong listening skills to identify and address customer needs.
Qualifications:
  • Previous experience in a customer service role within a call center is preferred, but we are open to training the right candidate.
  • All candidates must successfully complete a background check.
  • Proficiency in Spanish is a plus.
Compensation:

With relevant phone experience, you could earn up to $22 per hour.

We continuously strive to innovate, leveraging technology to enhance lives and foster connections with our customers. Our management team is dedicated to helping you achieve your professional aspirations.

Our Vision for 2025: Unique Repair Services aims to create a clear pathway to extraordinary careers for all employees. Your career trajectory is in your hands.

Our Core Values:

Embrace Enjoyment: We foster a relaxed atmosphere where every employee should take pleasure in their work and colleagues.

Everyone's Voice Matters: Regardless of our company's size, every individual is crucial and can impact our direction.

Enhance Lives: We are committed to improving the lives of our employees and customers through training and growth opportunities.

Benefits:
  • Monday to Friday work schedule.
  • Two weeks of paid vacation.
  • Three sick days.
  • Six paid holidays.
  • Health, Dental, and Vision Insurance.
  • Short-Term Disability.
  • 401K with a 2% employer match.
At Unique Repair Services, we have ambitious plans for growth. This means numerous career advancement opportunities for those dedicated to our customers and committed to long-term success.

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