Customer Support Specialist

1 week ago


Des Plaines, Illinois, United States Unique Repair Service Full time
Customer Support Specialist

Are you seeking a position where your communication skills can shine? Look no further We are in search of Customer Support Specialists to become integral members of our dynamic and welcoming team.

As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role.

At Unique Repair Services, you will collaborate with passionate individuals who take pride in their work and enjoy a vibrant work environment.

Here are some of the perks of working with us:
  • No Cold Calling
  • No Night Shifts
  • Inbound Calls Only
  • Standard 8-Hour Workday
  • Opportunities for Career Growth
At Unique Repair Services, you will not be left waiting for the phone to ring. Our center is consistently busy, ensuring you stay engaged and positioned for success.

Key Responsibilities of the Customer Support Specialist:
  • Answer calls promptly, ideally within 3 rings, and ensure minimal wait times.
  • Address customer inquiries effectively.
  • Generate work orders as needed.
This role may not be suitable for you if:
  • You struggle with punctuality.
  • You prefer a quiet environment and dislike busy settings.
  • You find it challenging to remain positive in a lively atmosphere.
Essential Skills for the Customer Support Specialist:
  • Willingness to learn new software, such as Service Desk.
  • Familiarity with Microsoft Outlook and Word.
  • Clear and pleasant phone communication skills.
  • Ability to maintain energy and composure while handling a high volume of calls.
  • Strong listening skills to identify and address the unique needs of our clients.
Qualifications:
  • Prior experience in a Customer Support role within a call center is preferred, but we are open to training the right candidate.
  • All applicants must successfully complete a background check.
  • Proficiency in Spanish is advantageous.
Compensation:

With relevant phone experience, the hourly wage can reach up to $22.

We continuously strive to innovate, leveraging technology to enhance lives and create meaningful connections with our clients. Our management team is dedicated to helping you achieve your professional aspirations.

Our Vision for the Future: Unique Repair Services aims to create a clear pathway to extraordinary careers for everyone within the organization. Your ambition will determine your career trajectory.

Core Values:

Enjoyment at Work: We foster a relaxed atmosphere where every employee can find joy in their work and colleagues.

Empowerment: Every voice matters. Regardless of our company's size, each employee can influence its direction and success.

Enhancing Lives: We are committed to improving the lives of our employees and clients through investment in training and personal development.

Benefits:
  • Monday to Friday work schedule.
  • Two weeks of paid vacation.
  • Three sick days.
  • Six paid holidays.
  • Health, Dental, and Vision Insurance.
  • Short-Term Disability coverage.
  • 401K plan with a 2% employer match.
At Unique Repair Services, we have ambitious goals for growth. This means abundant opportunities for career advancement for those dedicated to our clients and team.

If you resonate with our values and vision, we would love to hear from you

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