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Client Care Associate

2 months ago


Des Plaines, Illinois, United States Unique Repair Service Full time
Customer Support Specialist

Are you seeking a role where your communication skills can shine? Join our dynamic team as a Customer Support Specialist.

In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical support role; we prioritize a vibrant work environment.

As a Customer Support Specialist at Unique Repair Services, you will collaborate with a team that is passionate about their work and thrives in a positive atmosphere.

Here are some benefits of working with us:
  • No Cold Calling
  • No Night Shifts
  • Inbound Calls Only
  • Standard 8-Hour Workday
  • Opportunities for Career Growth
At Unique Repair Services, you will not be left waiting for the phone to ring. Our center is consistently busy, providing you with challenges that will lead to your success.

Key Responsibilities of the Customer Support Specialist:
  • Answer calls promptly, aiming for less than 3 rings and minimal wait time.
  • Address customer inquiries effectively.
  • Generate work orders as needed.
This role may not be suitable for you if:
  • You struggle with punctuality.
  • You prefer a passive role without interaction.
  • You find it difficult to engage positively with others.
Essential Skills for the Customer Support Specialist:
  • Eager to learn new software tools.
  • Familiarity with Microsoft Outlook and Word.
  • Professional phone demeanor and etiquette.
  • Ability to maintain energy and composure while handling a high volume of calls.
  • Strong listening skills to identify and address customer needs.
Qualifications:
  • Prior experience in a customer service role within a call center is preferred, but we are willing to train.
  • All candidates must successfully complete a background check.
  • Proficiency in Spanish is advantageous.
Compensation:

With relevant phone experience, earnings can reach up to $22 per hour.

At Unique Repair Services, we continuously strive to innovate, leveraging technology to enhance customer experiences and make a meaningful impact. Our management team is dedicated to helping you achieve your professional aspirations.

Our Vision for 2025: Unique Repair aims to create a pathway for extraordinary career growth for every employee. Your career trajectory is in your hands.

Our Core Values:

Enjoyment at Work: We foster a relaxed atmosphere where every employee can find joy in their work and with their colleagues.

Every Voice Matters: We encourage open communication; every team member plays a vital role in shaping our company's future.

Enhancing Lives: We are committed to improving the lives of our employees and customers through investment in training and development.

Benefits:
  • Monday to Friday work schedule.
  • Two weeks of paid vacation.
  • Three sick days.
  • Six paid holidays.
  • Health, Dental, and Vision Insurance.
  • Short-Term Disability coverage.
  • 401K plan with a 2% employer match.
At Unique Repair Services, we have ambitious plans for growth, which translates into numerous career advancement opportunities for those who are dedicated to our customers and team.

If you resonate with our values and vision, we encourage you to consider joining our team.