IT Service Desk Manager

5 days ago


Des Plaines, Illinois, United States Lutheran Social Services of IL Full time
About the Role

Lutheran Social Services of Illinois (LSSI) is seeking a highly skilled IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our applications and infrastructure.

Key Responsibilities
  • Lead the Support Center team to ensure alignment with LSSI's strategy and deliver solutions that further our mission.
  • Provide direct supervision, training, and support to assigned staff, ensuring they have the skills and knowledge to excel in their roles.
  • Develop and maintain excellent customer support and effective issue resolution processes, including support for applications, system software, and computer hardware.
  • Develop, monitor, and report on Key Performance Indicators, including Service Level Agreements, to measure the performance of the Support Center.
  • Maintain a positive working relationship between the Support Center Team, Infrastructure Team, and Applications Team.
  • Develop and maintain onboarding, offboarding, and asset management processes, as well as other key processes related to the Support Center.
  • Act as a Major Incident Manager for P1/P2 incidents.
Requirements
  • High school diploma or equivalent required.
  • Bachelor's degree in computer science or related field preferred.
  • Background check clearance required.
  • ITIL certification preferred.
  • At least 10 years of experience in IT, with a minimum of 5 years in a managerial or supervisory role.
  • Strong knowledge of Windows operating systems, Active Directory, Microsoft 365 tools, SharePoint, OneDrive, and Teams.
  • Excellent organization, presentation, and computer skills, including experience with Microsoft Office 365.
About LSSI

LSSI is a leading not-for-profit organization providing healing, justice, and wholeness to people and communities. We are committed to making a positive difference in the lives of others and offer a comprehensive benefits package, competitive salary, and opportunities for advancement.



  • Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time

    Job Title: Front Desk AgentAt Residence Inn Ohare/Rosemont, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires a strong attention to detail, excellent communication...


  • Des Plaines, Illinois, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Dave & Buster's. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesGuest Experience: Deliver exceptional guest service,...


  • Des Plaines, Illinois, United States Unique Repair Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPromptly answer calls and respond to customer inquiries in a...

  • Night Auditor

    2 weeks ago


    Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

    Job SummaryThe Night Auditor is a key member of the Front Desk team, responsible for ensuring the smooth operation of the hotel's front office during the night shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.Key ResponsibilitiesGuest Services: Greet and welcome guests upon...


  • Des Plaines, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...


  • Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where communication is key? Join our vibrant team as a Customer Support Specialist. In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role. Become a part of our team at Unique Repair Services,...


  • Des Plaines, Illinois, United States UnitedService Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at UnitedService Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Services: Greet and welcome guests,...


  • Des Plaines, Illinois, United States Aimbridge Hospitality Full time

    Job Summary:Aimbridge Hospitality is seeking a skilled Front Desk Agent to join our team. As a key member of our hotel operations, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience.Key Responsibilities:Guest Registration: Register guests in a timely and accurate manner, ensuring all necessary information...


  • Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

    POSITION SUMMARYThe Front Desk Agent plays a crucial role in ensuring a positive experience for all guests. This position involves managing the front desk operations efficiently and effectively.KEY RESPONSIBILITIESGreet and assist guests during check-in and check-out procedures, ensuring a seamless experience.Accurately register guests and promote the...


  • Des Plaines, Illinois, United States United Service Companies Full time

    Position Overview The Hospitality Front Desk Associate is responsible for executing all front desk operations, including welcoming guests, addressing inquiries, managing check-ins and check-outs, handling phone calls, and facilitating reservations. This role also ensures the reception area is tidy and well-organized. Key Responsibilities The following...


  • Des Plaines, Illinois, United States Raymond Management Full time

    **About the Role**We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Raymond Management Company. As a key member of our front desk team, you will play a vital role in creating unforgettable experiences for our guests.**Key Responsibilities**Promote our 100% Satisfaction Guarantee and provide exceptional customer...


  • Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

    POSITION SUMMARYThe Front Desk Agent plays a crucial role in providing exceptional service to guests at VH-H Rosemont LLC. This position involves a variety of responsibilities aimed at ensuring a smooth and pleasant experience for all visitors.KEY RESPONSIBILITIESGreet and assist guests during check-in and checkout processes, ensuring a welcoming...


  • Des Plaines, Illinois, United States Raymond Management Full time

    **About Us**We are a dynamic team at Raymond Management Company, dedicated to delivering exceptional guest experiences at our award-winning hotels across the U.S.**Your Role**We are seeking a skilled Guest Service Representative to join our team at the Hilton Garden Inn Chicago O'Hare Airport. As a key member of our front desk team, you will be responsible...


  • Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time

    {"title": "Guest Service Representative", "description": "Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Rose Hotel by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Des Plaines, Illinois, United States Raymond Management Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities:**Provide information to guests...


  • Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

    POSITION SUMMARYThe Front Desk Agent plays a crucial role in ensuring a positive experience for guests at VH-H Rosemont LLC. This position involves a variety of responsibilities that contribute to the smooth operation of the front office.KEY RESPONSIBILITIESGreet and assist guests during check-in and check-out processes, ensuring a seamless...


  • Des Plaines, Illinois, United States Life Fitness Full time

    About the OpportunityWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Life Fitness. As a key member of our Customer Service and Support (CSS) Team, you will be responsible for providing exceptional customer service and technical support to our domestic and international customers.Key ResponsibilitiesRespond to...


  • Des Plaines, Illinois, United States Raymond Management Full time

    **About Us**At Raymond Management, we pride ourselves on having a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work.**Our Company**We are part of a portfolio of award-winning hotels across the U.S., known for our...


  • Des Plaines, Illinois, United States Raymond Management Full time

    **About Us**We are a dynamic and team-oriented hotel company, Raymond Management, where we value and respect our colleagues. Our culture, combined with our high-quality products and focus on serving guests, makes our hotel an excellent place to work.**Job Summary**We are seeking a skilled Guest Service Representative to join our team. As a key member of our...


  • Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a position where communication is key? Look no further! We are in search of Customer Support Specialists to become part of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your...