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Student Success Systems Analyst
3 months ago
Job Summary
Reporting to the Senior Director of Institutional Research and Strategic Analytics, the Student Success Systems Analyst supports a wide range of technical and analytical projects for the Academic Affairs Division and SJSU. This position will serve as a subject matter expert for all functional users of student success data and system tools. The position serves as a bridge between system end users (customers) and technical developers/consultants to ensure successful communication and translation of needs and priorities. Specific duties include, but are not limited to, defining data requirements in collaboration with end users, investigating data sources and system functions to meet user needs, querying different data sources and systems, integrating relevant student success and performance data, creating user interfaces, and providing end user training and support on system features and functionality. The position will engage directly in technical development as well as coordinate efforts with other developers within the department and across offices including, but not limited to, Information Technology.
Key Responsibilities
Conduct structured requirement gathering techniques with academic data usersTranslate end user data needs into detailed technical requirements and related documentsIdentify appropriate data sources and operational definitions to be used for reports and data applicationsPropose and develop candidate data structures aligned to user needsCommunicate technical needs and assist in developing solutions in coordination with relevant staff and/or consultantsCollaborate across functional areas related to Student Success throughout SJSU to support data needsExamine user needs relative to institutional priorities and propose strategic solutions that address current-state and anticipate potential future needsHelp set and communicate priorities for solution developmentPerform data and report validation and investigate the causes of data discrepancies between different platforms including the University Dashboards, Campus Data Warehouse, SAMI Gateway, Spartan Connect, Student Success Dashboards hosted by the CSU Chancellor's Office, and othersVerify issues found by end users, tracking errors and outstanding requests and forwarding to appropriate developersDevelop test plans and test cases to evaluate the performance and efficacy of solutionsEnsure the overall security, quality and usefulness of new technical solutions that are developedHelp coordinate the end user testing and acceptance process (UAT)Develop technical training presentations, exercises, and related materials for users of all levelsKnowledge, Skills & AbilitiesAbility to communicate with constituents in a professional and respectful mannerKnowledge of PeopleSoft Campus Solutions data structures and application functionsKnowledge and ability to use data information systems (e.g., PeopleSoft & Campus Data Warehouse) to build dashboards (e.g., Tableau, Power BI)Project management skills, which include but are not limited to clear and concise communication; organization, time, and task management abilitiesFamiliarity with data warehouse design theory and practicesKnowledge of data visualization best practicesStrong organization and project management skillsExcellent oral and written communication skillsAbility to use various tools to explore, troubleshoot, and verify dataAbility to learn Tableau to develop user interfaces for accessing dataAbility to write original and edit existing queries using SQLAbility to automate certain data tasks through the use of syntax and data logic (e.g., in SQL)Ability to develop and conduct clear, comprehensive trainings on system functionsAbility to translate user needs into detailed technical specificationsAbility to review technical work in detail and provide constructive feedback to developersAbility to work independently and advance projects to completionAbility to understand and eventually write queries using Oracle SQL and Google Cloud Platform Big QueryRequired QualificationsBachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of studyThree years of experience supporting information systems and technologyPreferred QualificationsMaster's DegreeExperience with PeopleSoft Campus Solutions or a similar student information systemExperience in data warehouse technology and multi-user database reporting and dashboard systemsCompensationClassification: Information Technology Consultant - Career
Anticipated Hiring Range: $6500/month - $7200/month
CSU Salary Range: $4,678/month - $11,547/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
ResumeLetter of Interest All applicants must apply within the specified application period: September 25, 2023 through October 10, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact Information
University Personnel
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CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at ***/policy/9779821/latest/ and questions may be sent to ***.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or cred.
