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Branch Coordinator

3 months ago

Los Angeles, California, United States Apria Full time

At Owens & Minor, we play a crucial role in the healthcare process. As a Fortune 500 company with 50 facilities across the US and 18,000 teammates in over 90 countries, we offer integrated technologies, products, and services across the full continuum of care. Customers and their patients are at the core of our mission, which is to empower our customers in advancing healthcare, with our success starting from our teammates.



TE Teammate Benefits:
  • Medical, dental, and vision insurance available on the first working day
  • 401(k) eligibility after 30 days of employment
  • Employee stock purchase plan
  • Tuition reimbursement
  • Development opportunities for career growth with a global company

Job Summary:

The role of this position is to provide support for the daily operations of the Branch Office and Branch Manager(s). This position is eligible for telecommuting.



Essential Duties and Responsibilities:
  • Work with the Sales team, referrals, and/or patients to gather missing documentation/information to meet insurance guidelines
  • Handle phone calls from customers, provide introductory information to new customers, troubleshoot common product/service issues, and escalate queries when necessary
  • Perform various processing duties for the Branch, including creating and managing intakes, verifying insurance, and handling delivery appointments
  • Conduct outbound calls, faxes, and texting to patients and referrals on order receipt
  • Support the overnight oximetry program and handle requests for audit/documentation
  • Assist with patient scheduling and equipment set up or return
  • Perform filing, faxing, and other administrative tasks on a routine basis
  • Order inventory and office supplies, and handle outbound customer satisfaction calls
  • Perform other duties as required

Education and/or Experience:

Equivalent to a high school diploma and at least two years of related office environment experience preferred


Certificates, Licenses, Registrations, or Professional Designations: N/A

Skills, Knowledge, and Abilities:
  • Strong organizational, customer relations, problem-solving, and phone skills
  • Effective multitasking and communication skills via phone and technology software

Computer Skills: Microsoft Office and basic printing/faxing/scanning

Language Skills: Proficiency in English (reading, writing, verbal)

Preferred Qualifications:
  • Knowledge of DOT/FDA Regulations

Physical Demands:

The job involves hands-on tasks, computer and telephone usage, and possible lifting of equipment up to 50 lbs.


Work Environment: Remote work setting

If you believe this opportunity aligns with your career goals, we invite you to apply. Owens & Minor is an Equal Opportunity Employer.

All qualified applicants will be considered, regardless of race, color, national origin, sex, age, disability, or veteran status.

Owens & Minor is a leading global healthcare company dedicated to providing innovative solutions across the care continuum.

Join us in our mission to empower healthcare providers and manufacturers, making a positive impact on patient lives every day.


Life at Owens & Minor:

As a part of the Owens & Minor team, you'll be entering a diverse and vibrant organization focused on excellence and integrity.

Guided by our core values of Integrity, Development, Excellence, Accountability, and Listening, we strive for superior service in healthcare.

We foster a culture of growth that values every teammate's input and contributions.