Branch Operations Supervisor
2 weeks ago
Company Overview
Cross Country Healthcare Inc. is a premier, technology-driven workforce solutions and advisory firm with over 40 years of experience in addressing intricate labor-related challenges. Our commitment to diversity, equality, and inclusion is integral to our corporate social responsibility initiatives, aligning with our core values to foster a better future for our employees, communities, and stakeholders. Recognized as one of the 'Top Places to Work' by US News and World Report and a Most Loved Workplace by Newsweek Magazine, we are dedicated to delivering excellence in our services.
Position Summary
The Branch Operations Supervisor collaborates closely with the Branch Manager to oversee and manage the daily functions of the designated Home Care branch.
Key Responsibilities
- Supervise the onboarding team to ensure efficient processing of qualified candidates within a 14-day timeframe.
- Manage candidate statuses, ensuring those in the hiring process for over 30 days are made inactive.
- Provide developmental feedback to the onboarding team, promoting growth through tailored projects and increased responsibilities.
- Establish and maintain processes and tools that facilitate effective selection and onboarding of Healthcare Workers and new team members.
- Oversee the filing department, ensuring daily completion of filing tasks and compliance with document database standards.
- Ensure adherence to federal and local laws for Quality Assurance and auditing in collaboration with the compliance department.
- Monitor open unemployment claims, ensuring timely responses to information requests from coordinators.
- Review Axis Care notes to confirm that employees are being offered work opportunities.
- Report on open claims and their statuses to the Program Manager on a monthly basis.
- Foster an open-door culture in partnership with the Program Manager and Office Supervisor, valuing team member input and development.
- Lead performance management initiatives and assist with internal training to enhance company culture and employee skill sets.
- Collaborate with leadership to understand business needs and drive HR initiatives aligned with long-term objectives.
- Oversee Quality Assurance initiatives related to Site Coordinator Placement and Assignment Plans.
- Enhance brand visibility with partner sites through increased presence and offsite events.
- Contribute to employee engagement initiatives and recognition programs for staff and Healthcare Workers.
- Anticipate and prepare for potential challenges or setbacks.
- Handle employment verification requests, coordinating with payroll for necessary information.
- Perform additional duties as assigned.
Qualifications
- Intermediate proficiency in MS Office applications.
- Minimum of 1 year in a management or supervisory role.
- At least 2 years of relevant experience in recruitment or account management, preferably within the healthcare staffing sector.
- Strong computer skills with the ability to adapt to new systems.
- Bilingual in Spanish is advantageous.
Education
- High School diploma or equivalent required.
- Bachelor's degree from an accredited institution or 4 years of relevant experience preferred; or any equivalent combination of education and experience sufficient to perform essential job functions.
Preferred Skills
- Exceptional interpersonal skills for managing customer service challenges.
- Strong organizational and time management abilities to prioritize tasks and meet deadlines.
- Ability to inspire and motivate staff for optimal performance.
- Excellent communication capabilities.
- Proficient in leading and motivating teams.
- Familiarity with community resources and the ability to work effectively under pressure.
- Experience in the business-to-consumer service industry, particularly in healthcare.
- Strong staffing knowledge and a sense of urgency.
- Flexibility to work varied hours, including weekends, and travel as required.
- Effective phone presentation and problem-solving skills, along with negotiation and customer service expertise.
- Ability to collaborate across all aspects of the sales cycle to achieve objectives.
Company Benefits
Cross Country offers a competitive compensation package, comprehensive benefits, and wellness programs, including Medical, Dental, and Vision Insurance, Life and Disability Insurance, Voluntary Insurance, a 401(k) plan, Tuition Assistance, and Pet Insurance. Our wellness options include access to a robust online platform of classes and local gym facilities.
Cross Country is an Equal Employment Opportunity employer - M/F/Veteran/Disability.
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