Current jobs related to Technical Support Specialist, Full Time - Madison, Wisconsin - Catholic Charities of Madison

  • Technical Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support SpecialistOn-Site | Full-Time | Dynamic CompanyABOUT OUR CLIENTA well-established healthcare technology firm committed to serving a diverse community.This role offers a pathway within a large organization with various career advancement opportunities.A collaborative environment led by a supportive manager who fosters personal and...

  • Technical Support Specialist

    2 days ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring prompt resolution of technical problems.Key...

  • Technical Support Specialist

    6 days ago

    Madison, Wisconsin, United States Therma-Stor Full time

    Job Title: Technical Support SpecialistTherma-Stor is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Responsibilities:Provide technical product support to...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...

  • Technical Support Specialist

    4 days ago

    Madison, Wisconsin, United States Baker Tilly Virchow Krause Full time

    Job Description**Support Specialist (Financial Focus)**We are seeking a highly skilled Support Specialist to join our team at Baker Tilly US, LLP. As a Support Specialist, you will provide high-level technical support to clients for Civic Systems accounting and human resource management software suite.Key Responsibilities:Provide technical support to solve...

  • Technical Support Specialist

    6 days ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...

  • Technical Support Specialist

    7 days ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support to our staff, managing software deployments, and assisting with automation and configuration management across our systems.Key...

  • Technical Customer Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job OverviewExciting prospects for career development and progressionKey Responsibilities:The Technical Customer Support Specialist will be tasked with diagnosing and resolving issues related to surgical loupes via telephone communication.This role is crucial in minimizing the need for sales representatives to address problems in the field, as many concerns...

  • Technical Support Expert

    2 weeks ago

    Madison, Wisconsin, United States Experis Full time

    Job DescriptionJob Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Experis. As a Desktop Support Specialist, you will provide expert-level technical assistance in support and preparation of desktop-supported applications and hardware.Key Responsibilities:Provide technical support and...

  • Technical Support Specialist

    6 days ago

    Madison, Wisconsin, United States Zendesk Full time

    Job Title: Senior Technical Support EngineerWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Zendesk. As a key member of our support team, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    1 day ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support Representative OpportunityCreative Financial Staffing is partnering with a long-time client to find a skilled Technical Support Representative to join their team.This is a unique position that offers a chance to work alongside a tight-knit team, collaborating on technical projects and providing IT support to internal and external...

  • Technical Support Advisor

    2 weeks ago

    Madison, Wisconsin, United States Nofence Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Nofence. As a key member of our support team, you will be responsible for providing exceptional customer service to our US-based customers, ensuring their needs are met and issues are resolved in a timely and professional manner.Main...

  • Technical Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role involves assisting with a variety of technical issues and ensuring a smooth resolution process.Key ResponsibilitiesOffer support to users on diverse technical challenges.Identify, investigate, and resolve...

  • HVAC and Plumbing Technical Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States BSA Technology Full time

    Job OverviewWe are seeking a dedicated HVAC and Plumbing Technical Support Specialist to join our team at BSA Technology. This role is essential in providing exceptional support for HVAC systems and plumbing solutions.Key ResponsibilitiesAssist customers with technical inquiries related to HVAC and plumbing systems.Utilize diagnostic tools, including...

  • Technical Support Specialist

    5 days ago

    Madison, Wisconsin, United States Zendesk Full time

    {"h1": "Technical Support Engineer", "p": "At Zendesk, we're passionate about delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in helping our customers succeed.**Key Responsibilities:*** Provide technical guidance and support to customers through various communication channels* Troubleshoot and resolve...

  • Technical Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role is crucial in ensuring smooth operations and resolving technical issues efficiently.Key ResponsibilitiesOffer assistance to users on a wide range of technical challenges.Identify, investigate, and resolve...

  • Technical Support Specialist

    3 weeks ago

    Madison, Wisconsin, United States Information Resource group, Inc. Full time

    Job OverviewInformation Resource Group, Inc. is seeking a dedicated Help Desk Representative to provide exceptional support to our end users. This role is essential in ensuring that technical issues are resolved efficiently and effectively.Key ResponsibilitiesOffer assistance to users facing a variety of technical challenges.Identify, investigate, and...

  • Technical Support Specialist

    6 days ago

    Madison, Wisconsin, United States Randstad USA Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team at Randstad USA. As a key member of our Help Desk team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide excellent customer service and problem-solving skills to resolve technical issues.Familiarize yourself with...

  • Technical Support Specialist

    6 days ago

    Madison, Wisconsin, United States Zendesk Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Zendesk. As a Technical Support Engineer, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical guidance and support to customers through messaging, email,...

Technical Support Specialist, Full Time

3 months ago

Madison, Wisconsin, United States Catholic Charities of Madison Full time
We change lives by helping and employing people of all backgrounds.

Catholic Charities of Madison, has an immediate opening for a skilled and motivated Help Desk Technician to join our team.

As a Help Desk Technician you will be responsible for providing technical and operational assistance and support to end users in Madison, Janesville and Montello regarding hardware, software and network related issues both onsite and remotely.

Dental
10 Holidays
Provide first-line technical support to end users via phone, email, or in-person, at program locations or remotely.

Diagnose and troubleshoot hardware, software, and network issues in a timely, friendly and efficient manner, while ensuring a high level of customer satisfaction.

Guide users through step-by-step solutions, both remotely and onsite, making them comfortable with technology.
Escalate unresolved issues to the outsourced IT firm or vendors for further investigation and resolution.
Document all support activities including issue details, troubleshooting steps, and resolution in the ticketing system.
Provide on-board training for all new hires.
Install, configure, and maintain computer hardware, software applications and peripheral devices.
Manage user accounts, including password resets, account creation, and access permissions.

In conjunction with outsourced IT firm, conduct regular system maintenance tasks such as software installations, updates, patches and backups.

Provide on-going technical training and guidance to end-users on software applications and IT best practices. This training may take place at program locations.
Proven experience in a help desk, technical support or similar role.
Proficiency in troubleshooting Windows operating systems.
Familiarity with Microsoft Office Suite, email clients, and other common software applications.
Basic understanding of networking concepts, protocols, and troubleshooting techniques.
Associate degree in information technology, computer science, or related field, or equivalent work experience.
CompTIA A+, Microsoft Certified Professional) are a plus.
Willing to work flexible hours as necessary. Occasional after-hours work may be required for system updates or urgent issues.
Ability and desire to travel to our program locations to provide support and training on a regular basis.
Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of equity and inclusion.

We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.

We serve and employ persons regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Employees do not have to be Catholic to work for Catholic Charities.

We are an Equal Opportunity/Affirmative Action employer committed to achieving a diverse workforce and maintaining an atmosphere of diversity and inclusion.

We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.