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Technical Support Specialist

2 months ago

Madison, Wisconsin, United States Therma-Stor Full time
Job Title: Technical Support Specialist

Therma-Stor is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Responsibilities:
  • Provide technical product support to customers via phone, email, and chat
  • Follow established protocols and diagnostics to troubleshoot issues efficiently and effectively
  • Create comprehensive case records in CRM and log complete interactions for accurate case history
  • Administer warranty and service programs, ensuring seamless customer experience
  • Maintain a positive and helpful approach in interactions with all customers, both internal and external
Qualifications:
  • Demonstrated customer service experience with technical products (electrical, automotive, HVAC, electronic) required, three or more years preferred
  • Ability to efficiently log information into CRM system, with previous CRM experience or experience with other digital tools preferred
  • Excellent written and verbal communication skills, with ability to read and understand technical diagrams
  • Strong analytical and problem-solving skills, with ability to work individually and on a team with a customer-focused mindset
About Therma-Stor:

Therma-Stor LLC is a subsidiary of Madison Air, a world-leading company in air expertise. We are committed to helping our customers realize the benefits of better air, and we are seeking a talented Technical Support Specialist to join our team in Madison, Wisconsin.