Vice President, Head of Digital

1 month ago

Chicago, United States Alliant Credit Union Full time

As the VP, Head of Digital, you will lead enterprise-wide digital and mobile strategies, capabilities, and execution to deliver best-in-class experiences for our members. Develop and drive a compelling digital strategy to acquire, onboard and engage members. Develop, own, and implement digital banking innovations and enhancements to meet the strategic, financial, and member experience goals of the digital credit union. Play a critical role in thought leadership around new technologies around user experience (UX) and easy banking. Ownership of digital outcomes and strategic business results. Responsible for the strategy, planning, and execution of the evolution of mobile and online banking as well as digital product platforms. Ownership and accountability of digital products, UX/UI functions, martech capabilities, member journeys and experiences.
Responsibilities

  • Set the vision and the digital strategy and create and communicate clear and cohesive digital strategy across the organization. Deliver strategic leadership in the development and implementation of a clear vision of the evolution and impact of digital and mobile banking. Identify and evaluate digital opportunities that drive competitive advantage and enhance member value.
  • Manage digital assets, including public websites, landing pages, and associated third party relationships. Utilize expertise in member experience, design and change management to build upon Alliant's digital assets to enable best-in-class experiences for members.
  • Develop and own comprehensive digital business plans with timelines and milestones. Deliver products on the digital roadmap on time and on budget. Clear communication so internal teams and partners understand progress and expectations.
  • Joint ownership of business targets with lending, deposits, operations, and other business stakeholders. Manage pipeline and develop a strategy for long-term sustained success.
  • Provide leadership and oversight of the strategy, development, design, implementation, troubleshooting and training of new features and functionality.
  • Lead the development and execution of strategies to grow membership and increase relationship depth across channels as well as responsible for member experiences and NPS growth.
  • Partner closely with areas such as Information Technology to ensure resources are appropriately prioritized, avoiding redundancy, to provide clarity on omnichannel deliverables.
  • Increase adoption of mobile banking and increase conversion rates for membership and product openings via digital banking channels. Drive the strategy for seamless member onboarding and engagement.
  • Lead digital transformation initiatives to optimize customer experience and drive operational efficiency. Collaborate with cross-functional teams to oversee the development and implementation of digital projects and initiatives.
  • Ensure that digital initiatives are fully integrated for leadership commitment, resource allocation and execution.
  • Lead agile planning and communications with stakeholders including operations, member contact center, deposit products, lending products, technology, compliance, legal and others.
  • Leverage data analytics and insights to inform decision-making processes. Champion and implement data driven strategies. Own, track, and report against goals and objectives (Key Performance Indicators) with data-driven insights at the executive and board level.
  • Manage digital, development, and design partners and agency relationships. Lead regular business reviews and share regular executive updates.
  • Conduct ongoing analysis of member-facing systems and releases in order to find areas of opportunity and to measure feature-functionality success and financial services market intelligence and competitive landscape analysis.
  • Champion human-centered design within our member-facing applications. Follow consumer behavior and usability trends as well as new technologies in the fintech, payments and e-commerce space to design and deliver the best experiences for members.
  • Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions.


Education

  • Bachelors Degree - Computer Science, Business Management or Related - Minimum
  • Graduate Degree - Computer Science, Business Management or Related - Preferred


Years of Experience

  • 12 Years - Digital applications, platforms, digital products or related - Minimum
  • 5 Years - People Management - Minimum
  • 10 Years - Digital Strategy - Minimum


In Lieu of Education:

  • 15 Years - Digital strategy, applications, digital & mobile platforms, digital products, including people management


You will benefit from:

  • Competitive medical, dental, and free vision benefits
  • Paid parental leave
  • Competitive compensation plan
  • Gym memberships discounts
  • Generous PTO and banking holidays off
  • Tuition reimbursement
  • 401k with immediate employer match and vesting


Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

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