Specialist, Technology Support II

2 weeks ago

Columbia, United States WillHire Remote Work Freelance Full time

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we’re stronger than ever.

Our A.M. Best rating is A+ (Superior) — making us the only health insurance company in South Carolina with that rating. We’re the largest insurance company in South Carolina …and much more.

We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths.

We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team

Notes:

  • Onsite everyday

  • Preferred experience:

    • Citrix
    • VPN
    • Microsoft Products (Outlook, Teams)

  • Soft Skills: Strong Communication skills – This is a 100% phone position communicating with our employees. Ability to explain complicated technical issues in a simplified manner.

Responsibilities:

  • Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
  • Research, resolve and respond to requests received from customers.
  • Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.
  • 40% Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
  • 20% Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprized of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
  • 20% Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
  • 15% Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
  • 5% Perform other job related administrative duties as needed.

Required Skills and Abilities:

Strong customer service skills. Good problem solving skills. Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. Understands basic technical problems and solutions in relation to the business environment. Understands the industry's business systems and processes.

Required Software and Tools: Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.

Required Education: Bachelor's degree in Computer Science, Information Technology or job related degree. OR an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.

Required Work Experience: None.

This is the pay range that Magnit reasonably expects to pay someone for this position is $18.00/hour - $24.00/hour. Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

BlueCross is a strong supporter of our veterans, and many service men and women have joined our ranks. We’ve found the dedication, work ethic and job skills that serve well in the military excel in many of our lines of business, and we proudly have veterans filling positions in Human Resources, Information Technology, Customer Service, Operations, General Services and more. 

Through our government contracts, we also have employees serving at Shaw Air Force Base, the Naval Health Clinic in Charleston, the Naval Hospital in Beaufort and in our hometown of Columbia, S.C., at Ft. Jackson. If you are a full-time employee in the National Guard or Reserves, we will even cover the difference in your pay if you are called to active duty. If you're ready to join in a diverse company with secure, community roots and an innovative future, apply for a position now

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