Specialist, Technology Support II
2 days ago
Location: Columbia, SC
Duration: 12+ Months
Job Description:
Day to Day Responsibilities:
- Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
- Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve.
- May have an in-depth knowledge or experience in specific areas.
- Strong background in technical support within their customer service experiences.
Required Skills and Abilities:
- Strong customer service skills.
- Good problem-solving skills.
- Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
- Understands basic technical problems and solutions in relation to the business environment.
- Understands the industry's business systems and processes.
- Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support centre.
- Citrix
- VPN
- Microsoft Products (Outlook, Teams)
- This is a 100% phone position communicating with our employees.
- Ability to explain complicated technical issues in a simplified manner.
- Ability to multitask.
- Bachelor's degree in Computer Science, Information Technology or job related degree. OR an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.
Required Work Experience:
- None.
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