Specialist, Technology Support II

2 days ago


West Columbia, United States Spectraforce Technologies Full time
Title: Specialist, Technology Support II
Location: Columbia, SC
Duration: 12+ Months

Job Description:

Day to Day Responsibilities:
  • Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
  • Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve.
  • May have an in-depth knowledge or experience in specific areas.
  • Strong background in technical support within their customer service experiences.

Required Skills and Abilities:
  • Strong customer service skills.
  • Good problem-solving skills.
  • Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
  • Understands basic technical problems and solutions in relation to the business environment.
  • Understands the industry's business systems and processes.
Required Software and Tools:
  • Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Work Environment:
  • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support centre.
Preferred experience:
  • Citrix
  • VPN
  • Microsoft Products (Outlook, Teams)
Soft Skills: Strong Communication skills -
  • This is a 100% phone position communicating with our employees.
  • Ability to explain complicated technical issues in a simplified manner.
  • Ability to multitask.
Required Education:
  • Bachelor's degree in Computer Science, Information Technology or job related degree. OR an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.

Required Work Experience:
  • None.


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