Customer Support Specialist II

2 weeks ago


West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time
Overview

As a Customer Support Specialist II, you will be responsible for delivering timely, precise, and respectful assistance to all customer inquiries. Your role will involve addressing a variety of questions that may not follow standard protocols, requiring a thoughtful approach and adaptability.

Key Responsibilities
  • Customer Interaction: Engage with customers to provide clear and comprehensive responses to their inquiries.
  • Research and Resolution: Conduct necessary investigations to resolve complex issues effectively.
  • Process Adaptation: Utilize discretion to deviate from established scripts and procedures when required to meet customer needs.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service in a healthcare environment. Your ability to manage inquiries with professionalism and care will be essential to our mission at BlueCross BlueShield of South Carolina.



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