Manager, Client Lead

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else. And we’re on the hunt for a new Manager, Client Lead.

Exciting work you will do:

• Oversee projects within the Florida account, including client relationships, project budgets, and reviewing reports in Workday, PowerBI, and Salesforce for account hygiene.

• On occasions, act in project management roles, coordinating and directing project work streams; performing and delegating project tasks and activities; conducting reviews of deliverables and work products; and ensuring the timely and quality delivery of the project.

• Responsible for quality excellence in project deliverables and work products that create value for the client.

• Lead day-to-day interactions with the client team at all levels, including building and managing relationships with project sponsors and executive leadership.

• Collaborate with a variety of project stakeholders throughout the project life cycle, including client personnel and vendor teams.

• Participate in business development activities, including contributing to and leading the development and presentation of proposal.

• Support the local Tallahassee office in business development pursuits within areas of expertise.

• Responsible for overall quality in the account.

• Develop, mentor, and coach junior staff and peers.

What you will need:

• 4+ years of management consulting, advisory, professional services. Big 4 experience is a plus, yet not required.

• Experience leading project staffing, invoicing, budgeting, profitability analysis, and opportunity/funnel management. 

• Demonstrate experience in Project Management and the ability to establish credibility with clients, create value, and deliver desired business outcomes at scale and with quality.

• Ability to thrive in a consulting environment with capabilities including business analysis and process, change management, thinking strategically, having the ability to work with others possessing these capabilities as a team while gaining these skills to support varying projects and clients.

• An understanding of technology and data & analysis in consulting in order to manage others bringing this skillset.

• The ability to galvanize client stakeholders and teammates into action for a common goal through collaboration, building consensus, and authentically establishing credibility.

• Experience developing proposals that successfully drive clients to choose a business solution.

• A demonstrated track record of leading complex consulting engagements, with roles that involve building and fostering relationships with senior-level client executives.

• Demonstrated success managing teams while fostering high performance.

• Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.

• Ability to give critical feedback giving others the ability to learn and grow.

• Ability to develop timely performance reviews and have crucial conversations when needed.

• Basic skills in Excel, Word, and PowerPoint.

• Knowledge of Microsoft Project is a plus.

Own It:

• Leads others by living out the firm’s vision, mission, and values.

• Respected and trusted by others to provide sound direction.

Relationships First:

• Sustains relationships and credibility with senior clients while developing a reputation of a trusted advisor.

Excellence Always:

• Leads multiple workstreams and oversees development of high-quality deliverables.

• Ensures delivery of work provides lasting value to clients.

Think Big:

• Understands our clients’ operations, industry, strategies and works with Account Team on how to add value to our clients.

• Learn and Teach:

• Demonstrates a high degree of self-awareness taking ownership for ongoing development.

• Supports the development of others.

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.

Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. Our Total Rewards Program encompasses Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k) contribution, and a variety of other perks like a dedicated Health Advocate, Family Planning, Parental Leave, and Tuition Reimbursement. Additionally, we employ a Flexible Time Off vacation policy, wellness initiatives, and other programs around diversity and inclusion, Learning and Development, and social engagement.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.

Please note that applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.

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