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Information Technology Specialist
2 months ago
The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
As an Information Technology Specialist, you will:
Provide user network account support to include setup and configuration and troubleshoot user account problems and daily user support issues
Coordinate with customers to ensure they request the appropriate permissions through their security staff
Attend and participate in customer agency meetings at the local level as requested
Work with managers, peers, and customers to identify equipment, procedures, and policies that will improve customer service and lower the cost of operations